With mobile Remote Deposit Capture (RDC) becoming mainstream, RIPCO Credit Union, based in Rhinelander, Wisconsin, recently signed with eDOC Innovations to provide their 12,800 members the added convenience of mobile RDC using smart devices. Karen Piehl, RIPCO’s Vice President of Operations, recognizes the need to provide “sticky” and exciting solutions that enhance the member experience.…
Pathways Financial Credit Union, in Columbus, Ohio, has partnered with eDOC Innovations for its digital transaction management solution. Designed to remove friction in the digital transaction business process, eDOC’s DocLogic mobile enterprise digital transaction management (mDTM®) solution provides state-of-the-art automation and management capabilities for all of the credit union’s digital transactions. “Business requirements for credit…
On January 27, 2016, CU*Answers, a 100% credit union-owned CUSO, held its 4th annual corporate “Continuity Awareness Day” as part of their business continuity awareness and training program to help strengthen preparedness levels and sharpen incident response capabilities across all business units. “On any given day, much of the attention is on technology and security;…
CU*Answers CFO Bob Frizzle and the Internal Audit team have been tasked with upgrading the records and information management program at the cooperatively-owned CUSO. This project will leverage the tools the CUSO provides to its clients for document imaging and retention. The Records Management strategy was approved by the Executive Team on January 13, 2016.…
CU*Answers said their recently announced partnership with Payveris, a next generation online mobile payments company, with a primary goal of delivering online banking and payment services to credit union members at a fraction of the cost, is quickly growing. Within the first two months of the official announcement, seventy-five credit unions have signed up for…
CU*Answers, a 100% credit union owned CUSO, has set the foundation for an exciting credit union membership application process (MAP) offered through It’s Me 247 Online and Mobile Banking. The application process allows for custom credit union branding, page layout, and selected color schemes. Multiple promotional sets can be delivered to target audiences at the…
CU*Answers celebrated the 50th edition of its “Tricks of the Trade” publication in January. This month’s publication featured resources to assist clients with learning more about the new It’s Me 247 Bill Pay (Payveris) solution CU*Answers is currently implementing at credit unions in its network. CU*Answers also announced that they are also celebrating the 25th…
When South Bay, a forward-looking 7,400 member credit union based in Redondo Beach, CA, decided to blaze a trail of their own towards mobility through cloud computing and mobile devices, they recruited some great minds to bring about their vision. They leveraged their existing relationship with eDOC to create a strategy that facilitated the effective…
CU*Answers has announced the publication and release of its 2016 Board Member Handbook. The handbook is developed annually and provided free to anyone with an interest in learning more about how the CU*Answers Board of Directors delivers the 7 Cooperative Principles to the forefront. As part of its goals for their board, the credit union-owned…
CU*Answers, headquartered in Grand Rapids, Michigan, recently announced the release of the 15th kit in the “Go Kit” Series. Similar to monthly subscription mail order programs, Go Kits are pre-packed marketing campaigns in a box. Each kit includes a variety of collateral materials designed to communicate strengths of credit unions and the benefits they bring…