On October 26, the CU*Answers Imaging Solutions team hosted a round table webinar for credit unions subscribing to their release management service. Release management service is available to credit unions that leverage an in-house imaging solution provided by CU*Answers. The service provides updates to these credit unions’ in-house imaging systems, moving the burden of keeping
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, welcomed Matt VandeWater to the company as its new Call Center Manager. VandeWater, a former Account Executive at Xtend’s sister CUSO CU*Answers, heads a team that now includes nearly fifty credit union professionals serving more than sixty clients across the country. Commenting on VandeWater joining his
AuditLink, the auditing and compliance division of CU*Answers, and G2Link, a firm which helps financial institutions automate their vendor compliance monitoring, is offering a web conference on November 29th, 2016. The web conference is designed to review the latest regulatory requirements, guidelines and best practices for vendor compliance management. “Due to recent regulatory changes, vendor
West-Michigan based cooperative CUSO, CU*Answers, announced that their online campus is now accessible from more browsers, allowing for a mobile experience! “The online campus hosted by CU Training Inc. is now compatible with Chrome, Firefox, Edge and Safari, allowing users to access classes from mobile devices,” said Laura Welch-Vilker, VP of Client Services and Education.
West-Michigan based cooperative CUSO CU*Answers is pleased to announce that the 2017 Education Catalog is complete and is being mailed to clients this week. CU*Answers delivers the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the catalog. “To
Oshkosh, WI – (October 19, 2016) Chatter Yak!, the Oshkosh, Wisconsin-based CUSO specializing in marketing, advertising and social media consulting, announces yet another incredible success story from one of their clients using Yak Tracker, their premium lead generation application, which allows credit unions to use social and digital media to generate leads and revenue. Chatter
West Michigan-based cooperative CUSO Xtend recently introduced Danielle O’Connor as the new leader of its SRS Bookkeeping unit. She rejoins Xtend from the CU*Answers Conversions team where she specialized in mergers & deconversions. Prior to working with CU*Answers, Danielle worked with Xtend as the SRS Bookkeeping Assistant Manager. She returns to the Xtend team with
The e-signing process for documents has been around since Congress enacted the ESIGN Act in 2000. However, when eDOC Innovations, A CUSO based in Middlebury, Vermont surveyed the industry, and particularly its clients, it discovered that approximately 40% of credit unions were utilizing a solution, a problem for credit unions today in a mobile economy.
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In September, FraudNet
As part of the launch of newly offered It’s Me 247 Bill Pay with Payveris, CU*Answers offered a “Kick Starter” incentive program for credit unions looking to make the switch from their previous bill pay provider. The program was offered to credit unions with bill pay, but with fewer than 150 subscribers. As part of