The CU*Answers Employee Participation Program (EPP) encourages employees to take advantage of classes taught by their peers, introducing staff to the functions and responsibilities of various departments within the cooperative CUSO. Additionally, classes on network and building security are required to explain how CU*Answers keeps its client data safe. Staff also has the option of…
eDOC Innovations announces its newest release of eDOCSignature, a mobile enterprise digital transaction management (mDTM®) platform for automating e-signatures and secure delivery of digital documents. Designed to remove friction in the digital transaction business process, eDOCSignature’s remote execution and fulfillment capabilities empower credit union staff to reach mobile members, anytime, anywhere. “eDOC values simplicity, security…
Academic Federal Credit Union of Pleasantville, New York, joins a fast-growing number of credit unions that have signed up for eDOC Innovations’ CheckLogic Mobile product. Designed to improve the member mobile banking experience, the interface allows for a complete single sign-on process from their mobile banking smart app. No more separate apps with separate login…
West-Michigan-based CU*Answers kicked off the implementation of a year-long project to revamp the navigation system used by its CU*BASE® core processing system. Replacing the current menu-driven system, the new navigation is designed to serve the “Google generation” for whom searching is the norm. “These days credit union employees assume that browser-like search techniques will be…
Two multi-owned cooperative CUSOs, Grand Rapids, Michigan-based Xtend, Inc. and Liberty Lake, Washington-based CU*NorthWest, announced a partnership whereby CU*Northwest credit union clients would receive Xtend electronic messaging and outbound call center services at a reduced rate, and that CU*NorthWest would absorb all fees on behalf of its clients. The CUSOs reached an agreement to have…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently ended the enrollment period for its first quarter contest in 2017, and is excited to announce that the contest has generated a record number of participants. As part of CU*OverDrive, contests are run quarterly for two consecutive months as a way of increasing credit union services such…
CU*Answers, a West Michigan-based technology solutions provider, announced the availability of its 2016 SSAE-16 SOC1 Type 2 report. This report is an independent third party review of controls used in the delivery of managed network services provided by CU*Answers. “This report forms the cornerstone of a credit union’s third party due diligence review of our…
Martin Federal Credit Union, in Orlando, Florida, has partnered with eDOC Innovations for its digital transaction management solution, eDOCSignature. Designed to remove friction in the digital transaction business process and provide remote closing e-signatures, eDOCSignature’s mobile enterprise digital transaction management (mDTM®) capabilities provide state-of-the-art automation and management for the credit union’s digital transactions. “Martin is…
CU*Answers, a 100% credit union-owned CUSO, held their annual 2016 “CEO Strategies Week” conference last week in Grand Rapids, Michigan. CEOs from 45 credit unions from across the country gathered for three days of collaboration, learning, and direct peer interactions aimed specifically at credit union CEOs. The week includes a half-day CEO Collaboration Workshop, where…
CU*Answers, the 100% credit union-owned CUSO, will hold its final Collections Roundtable of 2016 on November 16th. The event will be hosted at the CU*Answers corporate headquarters in Grand Rapids, Michigan. The free-to-attend Collections Roundtable is an open forum discussion on collections laws, internal procedures, and system processes on the CUSO’s flagship core processing system,…