CU*SOUTH announced the results of its fourth quarter client satisfaction survey. “Over our 10-week survey period from October 20 through December 31, we received 277 survey responses,” reported Derrick Smith, CU*SOUTH Chief Operating Officer. “Each survey tracked the quality of an individual interaction between a credit union client and our client service team. Our survey…
CU*SOUTH announced that the CUSO’s board of directors recently held its organizational meeting for the 2017 fiscal year. Joining the board for the first time were newly-elected board members: • Stephanie Sievers, CEO of ANECA FCU (Shreveport, LA) • Thomas Flowers, CEO of Calhoun-Liberty Employees CU (Blountstown, FL) • James Phetteplace, CEO of My Pensacola…
Cooperative CUSO CU*SOUTH recently announced that Derrick Smith has been promoted to Chief Operating Officer. “Derrick has proven to be a great resource of our CUSO team and to the credit unions we serve,” said CU*SOUTH CEO Leo Vaulin. “He has a tremendous love for credit unions, and that passion shows up in every task…
In early 2017, CU*Answers will launch the account creation phase in an automated membership opening process designed with mobile in mind. It is loaded with customizable features with identity verification, and configurable pages to provide a printable membership card and information about how to fund the account. Shortly thereafter, the account creation process will be…
When a company changes its Company ID in the ACH network, it can cause situations where the distribution transfers do not follow resulting in a headache for both credit union and member. For $34M-First Ohio Community Federal Credit Union, this was an arduous task on their previous core processing platform requiring manual copying of distributions…
Credit unions can now enjoy a customizable mobile check deposit app that includes credit union logos, branch information, advertisements, registration, pending registration, and rejected registration text, displays for account mismatches, mobile check deposit history, check deposit tips, and a pop up window that displays the deposit was successful. Assist questions and social media icons for…
CU*SOUTH, a 100% credit union-owned CUSO, announced that the price of a share of Class A common stock would increase to $40,000.00 effective immediately. “We started offering Class A shares in September 2011,” said Leo Vaulin, CEO and co-founder of CU*SOUTH. “Over the past 5 years, thanks to the enthusiastic support of our credit union…
CU*SOUTH announced that it had completed the conversion of Frederiksted FCU to its CU*BASE hosted core platform. Frederiksted FCU serves members on the western end of the Caribbean Island of St. Croix in the US Virgin Islands. “We’re thrilled to offer CU*SOUTH’s software and services to Frederiksted’s members,” said CU*SOUTH CEO Leo Vaulin. “This is…
In late December, Kansas City Credit union, a credit union that converted to the CU*BASE system in 2016, rewarded their members through the use of a patronage dividend. After converting to CU*Answers’ core platform, the credit union was immediately excited about reviewing what opportunities they had to reward their membership for their participation. CU*Answers’ Earnings…
At the 2016 CEO Strategies conference held in November, the CU*Answers Earnings Edge and Analytics teams demonstrated the features of functionality of the new My CU Today Plus product that will be launching in early 2017. The My CU Today Plus product is a web based platform that allows CU*BASE® users to review and analyze…