West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another client services representative to its roster. Rachel Almaguer has many years of customer service experience and will now offer CU*BASE® software support from the CUSO’s Innovation Center in Las Vegas, NV, where she has been a local…
The CU*Answers SettleMINT EFT team assisted Firefighters Credit Union located in Onalaska, WI, with starting up a credit card program in CU*BASE. “One benefit for credit unions having an online credit card program is that their members are allowed to make real time payments and disbursements via It’s Me 247 Online Banking to their credit card loans,”…
Cooperative CUSO CU*Answers recently congratulated MyUSA Credit Union on their updated website. The site design was completed by MyUSA with implementation of the design done by CU*Answers. The site includes a colorful menu, large rotating banners, quick access buttons, featured products, numbers showing how the credit union helps members, financial education, mobile app information, news,…
eDOC Innovations celebrated May with a music challenge “What’s Management Listening To?” for a good cause. We all love music, and eDOC used it as a fun way to connect with the management team. Surveys were sent out each Monday and members of the team were tasked to match which songs they thought each management…
The West Michigan-based cooperative CUSO CU*Answers is excited to announce new video additions to its OnDemand video library, where clients can train at their own convenience. CU*Answers is a launching point for multimedia information and education and OnDemand is just one of these options. Lani Lowing, Education Team Lead of Client Services and Education said,…
The Collections team at CU*Answers has offered virtual and in-person collections roundtable offerings for a few years now. “As CU*Answers continues to prosper in far western locations, many of the clients are not able to visit us geographically and with the changes to person to person contact over the last few years, we decided to…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce that during the first quarter of 2022, 207 classes were coordinated and taught by the Client Services and Education Team. Lani Lowing, Education Team Lead added that an additional 133 courses were coordinated for various teams within the organization. A total of 340 classes with 1,990…
During the month of July 2022, CU*Answers will embark on a significant project to replace the server and data storage hardware that comprise the CU*BASE® core processing platform with minimal interruption of service utilizing a robust and mature high-availability strategy. To keep pace with continuously evolving technology and performance increases, CU*Answers upgrades the host core…
CU*Answers shows its commitment to ongoing client training by hosting University Weeks, which consist of a variety of web conferences and classroom courses condensed into a week-long period (Monday through Friday). These weeks are offered once a quarter. Lani Lowing, Client Services and Education Team Lead said, “I am happy to announce that the second…
CU*Answers recognized Vizo Financial as the winner of the 12th annual “Spirit of CU*Answers” award at its 2022 Leadership Conference held on June 15, 2022, at the JW Marriott in Grand Rapids, Michigan. Accepting the award on behalf of Vizo was Charnell Etzweiler, Core Implementation & Support Director. Geoff Johnson, CU*Answers CEO, presented the award…