As part of their quarterly web-based educational presentations on Business Continuity and Incident Response, CU*Answers has made available a key tool in helping credit unions improve their security measures and incident handling process. During the July presentation on Incident Response Planning, several attendees submitted a request for a digital copy of the featured Post-Incident Assessment…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently determined plans to communicate to clients a set of necessary upgrades to both the IBM iAccess Installer and LegaSuite. These upgrades are required to maintain ongoing support within the client network. Included in the emails will be AnswerBook links to a complete list of instructions for…
U.P. Connection has selected CU*SOUTH as its new core technology partner and service provider. Based in Omaha, NE, with a branch in Council Bluffs, Iowa, U.P. Connection serves 4,000 members with assets of $35M. “Our problem was that our old core software wasn’t keeping up with the needs of our members,” said CEO Janeane Whitney,…
CU*Answers has announced the availability of the mid-year revision of their business continuity plan. This document is provided to credit unions on the CU*BASE® platform as part of their vendor due diligence process. As a core data processor for a network of over 200 credit unions, CU*Answers takes a proactive approach to updating and publishing…
The CU*Answers Marketing team recently announced that the August Cooperative Campaign has been sent out to participating credit unions. The August campaign features “Reward Yourself” creative to entice members to utilize credit card services and all the member rewards that come with them. With a variety of creative to use, credit unions can market themselves…
The Lender*VP Collections team at CU*Answers serves as a partner for many of the nearly 200 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have been partners for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of its…
The Lender*VP Collections team, a division of CU*Answers, recently accepted an agreement with $530M Notre Dame Federal Credit Union to work early stage delinquent accounts. “Clients find that they need to spend time focusing on the highly delinquent accounts that require more input form the credit union and having us work the early delinquent accounts…
The Lender*VP Collections team announced that it has increased the number of clients it serves nationwide by 35% since February. “It has been a fun and wild time getting all these new clients on board and getting support staff to handle the volumes,” said Jerry Collins, collections manager. “The word is really getting out about…
West Michigan-based cooperative CUSO Xtend recently announced its second quarter outbound marketing campaign performance continued to improve. Xtend’s Q2 of the RevGen program wrapped up busier than any previous year’s. Xtend completed over twenty campaigns for participating clients, and 34,000 members participating in targeted products, offers, and services at partner credit unions. This year’s program…
CU*Answers’ July “Tricks of the Trade” webinar featured resources to assist clients with learning more about the 18.07 CU*BASE and 18.07 online banking releases. Highlighted features included more information on card activity controls, the ability for member to access forms to sign remotely sign directly from online banking, and new messaging members will see when…