CU*Answers has announced the availability of the mid-year revision of their business continuity plan. This document is provided to credit unions on the CU*BASE® platform as part of their vendor due diligence process. As a core data processor for a network of over 200 credit unions, CU*Answers takes a proactive approach to updating and publishing…
The CU*Answers Marketing team recently announced that the August Cooperative Campaign has been sent out to participating credit unions. The August campaign features “Reward Yourself” creative to entice members to utilize credit card services and all the member rewards that come with them. With a variety of creative to use, credit unions can market themselves…
The Lender*VP Collections team at CU*Answers serves as a partner for many of the nearly 200 clients using CU*Answers across the country. Some credit unions are permanent fixtures who have been partners for years and some prefer a ‘repair and return’ policy. In either case Lender*VP Collections is there to support the clients of its…
The Lender*VP Collections team, a division of CU*Answers, recently accepted an agreement with $530M Notre Dame Federal Credit Union to work early stage delinquent accounts. “Clients find that they need to spend time focusing on the highly delinquent accounts that require more input form the credit union and having us work the early delinquent accounts…
The Lender*VP Collections team announced that it has increased the number of clients it serves nationwide by 35% since February. “It has been a fun and wild time getting all these new clients on board and getting support staff to handle the volumes,” said Jerry Collins, collections manager. “The word is really getting out about…
West Michigan-based cooperative CUSO Xtend recently announced its second quarter outbound marketing campaign performance continued to improve. Xtend’s Q2 of the RevGen program wrapped up busier than any previous year’s. Xtend completed over twenty campaigns for participating clients, and 34,000 members participating in targeted products, offers, and services at partner credit unions. This year’s program…
CU*Answers’ July “Tricks of the Trade” webinar featured resources to assist clients with learning more about the 18.07 CU*BASE and 18.07 online banking releases. Highlighted features included more information on card activity controls, the ability for member to access forms to sign remotely sign directly from online banking, and new messaging members will see when…
The cuasterisk.com network of CUSOs has announced the creation of Variable Ventures. Variable Ventures is an exciting proof of concept, taking the power of network design and collaborative dynamics to a new level of incubation for innovation development and investment. Variable Ventures has engaged industry veteran, Vic Pantea, to participate in transitioning this consortium into…
CU*SOUTH announced that Northwest Arkansas FCU has joined the CUSO network. “Credit unions today must be able to compete with the big banks by offering products and services that enable broader access to a diverse selection of member services,” said Becky Whitted, CEO of Northwest Arkansas FCU. “Our partnership with CU*SOUTH allows our credit union…
CU*SOUTH is partnering with Auto Link to offer a new tool to help credit unions boost their retail presence as members shop for cars and protect the financing opportunity. Research shows that credit union members spend an average of fourteen hours online searching for a new car. As they shop, members are flooded with quick…