During the week of September 21, 2020, the management staff from Monroe Community Credit Union worked with the Earnings Edge and Lender*VP teams to review CU*BASE configurations, workflow processes, and best practices. This style of tune-up is a two-day on-site engagement where the teams dive into the software to help increase the amount of efficiencies…
Recently, Department of Labor Federal Credit Union tapped into the expertise of the Earnings Edge team at cooperative CUSO CU*Answers to configure, train, and implement the CU*BASE Cross Sales toolkit. The credit union had the goal of not only creating new configurations to allow their employees to actively track sales efforts, follow-ups, referrals, and leads,…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently updated the ‘Video of the Week’ email series, as part of an ongoing effort to refresh existing Client News emails. Delivered to CU*Answers clients at the beginning of each week, the ‘Video of the Week’ emails spotlight different Show Me the Steps resource videos relating to…
OpsEngine, the CU*Answers data center, in cooperation with numerous teams at CU*Answers and partner companies, has completed a business continuity test. The test, the second performed this year, ran from September 13th through September 20th. The event included a high availability rollover of the CU*BASE GOLD core data processing platform as well as a continuity…
Sioux Empire FCU reached out to the Earnings Edge team at CU*Answers to discuss options for rewarding their members who are credit card holders. The toolkit that was most interesting to the team at Sioux Empire FCU was the CU*BASE credit card cash back toolkit that automatically posts a deposit to members at EOM based…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently delivered a series of emails promoting the University courses scheduled for the month of October. Traditionally, CU*Answers will deliver one communication that encompasses most University courses being offered in the coming month. In the event that a particular department at CU*Answers will be hosting several courses…
On August 17, the Notre Dame Federal Credit Union team participated in the Strategic Release Management consulting service that is provided and facilitated by experts from the CU*Answers Management Services team. This consulting engagement was led by experts from the Earnings Edge team, the BizLink team, and the Lender*VP team. During the session, the CU*Answers…
Over the course of the last two weeks, the CommStar Credit Union team worked with CU*Answers’ Earnings Edge team to help them analyze where their members live in correlation with their physical branch and ATM locations. This allowed CommStar to visually digest where their members’ residential addresses are and set the stage for future initiatives…
CU*Answers continues to improve and enhance data center processing and has just completed the rollout of new systems for processing Collateral Protection Insurance (CPI) files for its clients. “This is a scheduled and cyclical process that has been slowly growing over time,” says Todd Underhill, Operations Manager. “As the overhead from this work began to…
West Michigan-based credit union service organization CU*Answers recently published a new video series about their Analytics Booth software product. The new Analytics Booth for Board Members series, which includes 10 videos, is geared toward credit union board members and helps them better understand the ins and outs of Analytics Booth, a software that details the…