CU*Answers Network Services recently promoted Andrea LaForge to serve as Client Project and Support Coordinator. Some of LaForge’s initial objectives include implementing a managed project lifecycle for each new client project and published support and escalation process for all existing clients. She has extensive experience managing conversion client service and implementation through the client services…
The West-Michigan based cooperative CUSO, CU*Answers has combined client support teams. Beginning January 1st, the SettleMINT Client Support Team responsible for all plastics support and conversions as well as bill pay services, will now fall under the management of the CU*BASE® software support Client Service Team. “This gives both teams a tremendous opportunity moving forward…
CU*Answers, is proud to announce its Annual Credit Union Video Contest is back for its 6th year and that this year $4,500 is up for grabs to the best entries for three different contests. The West Michigan-based CUSO indicated that for several years $1,500 has been given out to the winner of the Best Video…
CU*Answers, the 100% credit union-owned core data processor, is working to create a Promise Deposit functionality in its online banking product It’s Me 247 that will allow members to make remote deposits with immediate credit for the members. This honor system for deposits will allow members to make a deposit to their accounts, and then…
CU*Answers, the 100% credit union-owned CUSO, announced Thursday that it will be doing three free High Level Overview events showcasing its data processing platform, CU*BASE®. The three events will take place on February 12th, 13th and 14th in Burr Ridge, Chicago, and Springfield, Illinois, respectively. “This is a fantastic way for credit unions wanting to…
On January 24, 2013, CU*Answers, a 100% credit union-owned CUSO, held an annual corporate “Continuity Awareness Day” as part of their business continuity awareness and training program to help demonstrate the commitment at all levels for emergency response and continuity planning. For the purpose of this day, all staff at each of the three datacenter…
CU*Answers Network Services, a West Michigan-based technology solutions provider, today announced that it was named a top 500 fastest-growing Ingram Micro SMB channel partner in the United States. According to Ingram, the SMB 500 serves as a benchmark for the IT industry at large and represents the most successful resellers, all of whom had to…
CU*Answers, the West Michigan-based core data processor, announced that it had recently completed converting the State Transportation Employees Credit Union (Columbus, OH) to its CU*BASE processing platform. A CU*Answers spokesperson said the credit union deployed the CU*BASE SaaS processing solution, including a wide array of member self- service features. Several of these are expected to…
CU*Answers recently announced that it will be hosting the first web conference version of its popular education series “Tricks of the Trade.” The 100% credit union-owned CUSO indicated that the series is designed to maximize the benefit of the CUSO’s online documentation. The focus for this month’s edition is automated reports and queries, as well…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it had expanded the number of supported carriers for the It’s Me 247 Mobile Text service. This is good news for credit unions with members in outlying areas as the number of supported carriers has reached thirty‑four, broadening the service’s reach! The CUSO’s text banking…