CU*Answers, the 100% credit union-owned, cooperative CUSO headquartered in Grand Rapids, Michigan, announced that in the 13.0 release of its CU*BASE® core data processing software, it has consolidated four previous online member request screens into a single, searchable screen. Previously, staff would have to work through online banking contact requests, email changes, personal information changes,…
CU*Answers, the 100% credit union-owned CUSO, is extremely proud to announce it has gone over twenty months with 100% scheduled uptime for its iSeries server as well as server-based systems such as It’s Me 247 online banking and CU*Talk audio banking. Does 24 by 7 really mean 24 hours every day and 7 days a…
CU*Answers, the West Michigan-based core data processor, recently announced that it has teamed up with MoneyDesktop to offer members Personal Financial Management (PFM)Tools directly within It’s Me 247. Using these tools, members can aggregate and track their finances across all of their financial institutions to better manage their money. “CU*Answers provides credit unions the opportunity to remain…
In October 2012 when the NCUA announced the loan delinquency reporting change from months to days, CU*Answers, the 100% credit union-owned cooperative CUSO, started planning and preparing for the necessary updates to our software tool CU*BASE®. Implemented with the April 2013 software release, our system now calculates the actual number of days delinquent and reports…
CU*Answers, the West Michigan-based core data processor, announced that it has completed implementation of CU*BASE® GOLD Automated Operations Toolkit for Horizon Federal Credit Union (Farmington, UT). Horizon Federal Credit Union is the third self-processing partner to adopt the automation toolkit since its recent release in late 2012. “The Automated Operations Toolkit is the first product…
Harris County Federal Credit Union, located in Houston, Texas, which services over 14,000 members, recently announced that they have streamlined their operations through the automation of their nightly processing using the CU*BASE® GOLD Automated Operations Toolkit. Harris County Federal Credit Union has additionally been able to leverage this powerful new suite of tools to monitor…
CU*Answers, a CUSO headquartered in West Michigan, has promoted Jeff Miller, former Manager of Operations, to lead the CU*Answers Production Center as the new Manager of Production Center Business Development. Mr. Miller served as the Operations Manager for seven years and came to CU*Answers in 2000 with experience in the Credit Union and Financial Services…
CU*Answers, a CUSO headquartered out of West Michigan, has promoted Todd Underhill from Assistant Manager of Operations to the Manager of Operations. Mr. Underhill has been with CU*Answers since 1999 where he began as an operating technician. Since that time he has worked in Networking and as a member of the Programming Team before accepting…
On May 7, 2013, CU*Answers’ recovery teams operating from multiple locations convened to restore systems and networks hosting CU*BASE/GOLD® core processing during a recovery exercise hosted at an IBM BCRS (Business Continuity and Resiliency Services) facility. At CU*Answers, the continuity and recovery strategies for maintaining a high level of system and application uptime require multiple…
CU*Answers has partnered with CUSO Financial Services, LP (CFS) to provide an online banking Investment Planning product offering. CFS enhances credit union value by providing efficient and effective investment programs using advanced technology that identifies opportunities, solves issues and gives a competitive edge – all in compliance and with a credit union focus. CU*Answers delivers…