CU*Answers, a cooperative CUSO located in West Michigan, announced that is has published a Cybersecurity Resources page on its website at cuanswers.com. The Cybersecurity Resources page is highlighted by a new video, “Cybersecurity Literacy for Credit Union Board Directors.” Much like CU*Answers’ Financial Literacy series, which offers financial training to credit union boards, the Cybersecurity
West Michigan-based cooperative CUSO, CU*Answers, is rolling out a new ability with their online banking product, It’s Me 247. In the past, when members used It’s Me 247 for the first time they had to accomplish this via a PC. Now with the newest 15.2 release of CU*BASE® members can log in for the first
CU*Answers is rolling out a quicker way to log cross sales opportunities. With the release of CU*BASE 15.2 upgrades, credit unions will be able to activate the new cross sales shortcuts so that member service representatives and tellers can enter a cross sales opportunity right from the Inquiry and Phone Operator options of CU*BASE. For
CU*Answers, the 100% credit union-owned CUSO, announced that with the upcoming release of CU*BASE® 15.2, credit union will be able to perform a tri-merge credit report pull through CBCInnovis. With this new ability credit unions will be able to combine data from several credit report pulls into one average, merged score. Client credit unions will
Previously in the CU*Answers CU*BASE® core data processing system, credit unions can configure up to nine loan delinquency fines. Delinquency fine codes are attached to a loan account and are used to determine when and how fines should be assessed should the loan become delinquent. With the new release of CU*BASE 15.2, coming on October
In its newest release of core product CU*BASE®, CU*Answers is giving its credit unions the ability to set a fee cap for automated non-returns (Courtesy Pay). CU*Answers recognizes Courtesy Pay fees can be an important source of income for a credit union, however, increased occurrences of member overdrafts, as well as increased scrutiny from consumer
West Michigan-based cooperative CUSO, CU*Answers, and network partner Xtend are working on a program for sharing employees during peak demand. Xtend, a sister company of CU*Answers, conducts member facing services for credit unions and has grown quickly over its eight years in business. To meet rising demand, including sudden spikes in the volume of work,
Lower East Side People’s Federal Credit Union was featured recently in an article celebrating Community Development Credit Unions and their role in giving opportunities to the underserved communities in New York City. Linda Levy, CEO of Lower East Side People’s FCU, was quoted in the article saying, “Obviously, the Lower East Side has changed a
In the spirit of continuous training, knowledge expansion, and toolset advancement, CU*Answers recently offered a class for credit union lending, accounting, and management teams on how to perform write offs and charge offs in the CUSO’s flagship core processing product CU*BASE®. This was a compliment to their recent loan processing upgrade that added fifty-two data
West Michigan-based cooperative CUSO, CU*Answers, announced the promotion of Esteban Camargo to the new role within the organization as Manager of Communications and Content Marketing. Speaking with the board of directors and credit union clients, CEO Randy Karnes said, “We’re seeing value through the eyes of new leaders. I hope you all get to know