In its newest release of core product CU*BASE®, CU*Answers is giving its credit unions the ability to set a fee cap for automated non-returns (Courtesy Pay). CU*Answers recognizes Courtesy Pay fees can be an important source of income for a credit union, however, increased occurrences of member overdrafts, as well as increased scrutiny from consumer
West Michigan-based cooperative CUSO, CU*Answers, and network partner Xtend are working on a program for sharing employees during peak demand. Xtend, a sister company of CU*Answers, conducts member facing services for credit unions and has grown quickly over its eight years in business. To meet rising demand, including sudden spikes in the volume of work,
Lower East Side People’s Federal Credit Union was featured recently in an article celebrating Community Development Credit Unions and their role in giving opportunities to the underserved communities in New York City. Linda Levy, CEO of Lower East Side People’s FCU, was quoted in the article saying, “Obviously, the Lower East Side has changed a
In the spirit of continuous training, knowledge expansion, and toolset advancement, CU*Answers recently offered a class for credit union lending, accounting, and management teams on how to perform write offs and charge offs in the CUSO’s flagship core processing product CU*BASE®. This was a compliment to their recent loan processing upgrade that added fifty-two data
West Michigan-based cooperative CUSO, CU*Answers, announced the promotion of Esteban Camargo to the new role within the organization as Manager of Communications and Content Marketing. Speaking with the board of directors and credit union clients, CEO Randy Karnes said, “We’re seeing value through the eyes of new leaders. I hope you all get to know
CU*Answers announced it will host its second Network Services IT Boot Camp in October, for which it is now accepting applications. This past spring, CU*Answers held its first IT Boot Camp event, which received rave reviews. The biannual Network Services IT Boot Camp, held at CU*Answers corporate headquarters in Grand Rapids, Michigan, is designed to
CU*Answers web teams launched four new custom It’s Me 247 Mobile Web themes in September. The custom themes are part of the CUSO’s unique self-service channel branding options that enable credit unions to brand online channels with their logo and colors. The custom themes were launched for Advantage Credit Union (Newton, IA), Calcite Credit Union
Sioux Empire Federal Credit Union (Sioux Falls, South Dakota) recently unveiled a new website to members. Designed and launched by CU*Answers Web Services, the new site is based on a WordPress with SiteControl platform and has many great features including a modern responsive design supporting desktop, tablet and mobile browser, and simplified navigation with tabbed
As part of its ongoing commitment to business resiliency, CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, is now activating “burstable capacity” on its core IBM servers that support an online user base of nearly two hundred credit unions. According to CU*Answers Vice President Scott Collins, the CUSO is leveraging “functionality that is built-in by IBM
CU*Answers, Inc., the Grand Rapids, Michigan-based cooperative CUSO, is now offering an automated end-of-month processing toolkit for its in-house, self-processing credit union clients on the CU*BASE® core data processing suite. The service, which was designed to help streamline operational processes, leverages tools that the CUSO utilizes in its own online SaaS environment. According to Jeff