CU*Answers, the 100% credit union owned cooperative CUSO, headquartered in Grand Rapids, Michigan, recently launched “Presence Over Video” (POV) an internal initiative driving face-to-face communication as a primary delivery channel for client service excellence. The purpose of the POV initiative is to connect, collaborate and communicate with each other and clients by communicating using video.
Earlier this year, cooperative CUSO CU*Answers introduced the integration of the My Virtual StrongBox (MVSB) tool within the CUSO’s It’s Me 247 online banking system, allowing members to store their personal documents without having to leave online banking. Most recently, CU*Answers announced it is providing – for free 10 MB of virtual storage space for every member
CU*Answers, a 100% credit union owned cooperative CUSO, headquartered in Grand Rapids, Michigan, recently announced participants in the 2015-16 Boot Camp series. Beginning December 2nd leaders from nine CU*Answers credit unions will spend a total of eight days working with CUSO insiders to gain a perspective on how CU*Answers designs and builds products and solutions,
CU*Answers, a 100% credit union cooperative CUSO, headquartered in Grand Rapids, Michigan, recently announced the completion of a project successfully migrating all of its online credit unions using CO-OP and other split platforms from traditional ATM/debit technology to more secure encryption. Announced in June, with EFT generating a mounting majority of daily member transactions, plastics
CU*Answers, the 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, recently announced its 2016 Employee Participation Program to its staff. The intent of the Employee Participation Program (EPP) is to connect the people at CU*Answers to the network of opportunities available to our clients. Courses are designed to increase the staff knowledge in
CU*Answers, a cooperative CUSO located in West Michigan, announced that is has published a Cybersecurity Resources page on its website at cuanswers.com. The Cybersecurity Resources page is highlighted by a new video, “Cybersecurity Literacy for Credit Union Board Directors.” Much like CU*Answers’ Financial Literacy series, which offers financial training to credit union boards, the Cybersecurity
West Michigan-based cooperative CUSO, CU*Answers, is rolling out a new ability with their online banking product, It’s Me 247. In the past, when members used It’s Me 247 for the first time they had to accomplish this via a PC. Now with the newest 15.2 release of CU*BASE® members can log in for the first
CU*Answers is rolling out a quicker way to log cross sales opportunities. With the release of CU*BASE 15.2 upgrades, credit unions will be able to activate the new cross sales shortcuts so that member service representatives and tellers can enter a cross sales opportunity right from the Inquiry and Phone Operator options of CU*BASE. For
CU*Answers, the 100% credit union-owned CUSO, announced that with the upcoming release of CU*BASE® 15.2, credit union will be able to perform a tri-merge credit report pull through CBCInnovis. With this new ability credit unions will be able to combine data from several credit report pulls into one average, merged score. Client credit unions will
Previously in the CU*Answers CU*BASE® core data processing system, credit unions can configure up to nine loan delinquency fines. Delinquency fine codes are attached to a loan account and are used to determine when and how fines should be assessed should the loan become delinquent. With the new release of CU*BASE 15.2, coming on October