CU*Answers Managed Services, a subsidiary of CU*Answers, recently announced that its AuditLink service to credit unions continues to grow and is now providing a full suite internal audit review, monitoring and reporting services to dozens of credit unions utilizing the CU*BASE® member processing system. AuditLink is a credit union’s execution arm for tackling auditing and…
At the 8th Annual CEO Strategies Event held in Grand Rapids, Michigan, credit union CEOs discussed how they, as CU*Answers client owner credit unions, have considerable pride in working with a proven partner whose reputation is based on the goal of working cooperatively for the betterment of the credit unions, their CUSO, and the industry…
Each year CU*Answers, the 100% credit union-owned cooperative CUSO, participates as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Michigan. Toys for Tots is a volunteer based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide, and distribute them to…
CU*Answers, the West Michigan-based cooperative CUSO, has added another client to their growing list of clients for which they handle collections. A credit union with approximately 180 million dollars in assets and nearly 28,000 member has agreed to hire them to work on a specific segment of their loan portfolio. Jerry Collins, Collections Team Leader…
CU*Answers presented another collections roundtable session for the fourth quarter and it continued to prove overwhelmingly successful. In attendance for the roundtable were credit union clients from Michigan, Ohio, and Indiana. To better accommodate those traveling from afar, the Collections team hosts two sessions: “We have clients come in from all over the country sometimes…
For six years cooperative CUSO CU*Answers and its Lender*VP Collections team have offered a quarterly roundtable in which credit unions meet and discuss the hot issues facing collections work and how to solve them. Word of the popular and productive sessions has flowed into associated industries. John Butler, an attorney with the firm of Butler,…
In an effort to educate clients, CU*Answers partnered with Accenture Mortgage Cadence to offer Loan Fulfillment Center (LFC) client credit unions 23 Know Before You Owe (KBYO) educational webinars and videos over the course of the past 14 months. The new TILA/REPSA Integrated Disclosures (TRID) have been in effect for almost two months and during…
The West-Michigan based cooperative CUSO, CU*Answers recently introduced a new bill pay product, It’s Me 247 Bill Pay with transaction processing by Payveris. On Monday, November 23rd, People’s Choice Credit Union launched the first native bill pay solution offered by CU*Answers. “With the same look and feel as It’s Me 247 members will appreciate the…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, encourages its staff through the Presence Over Video (POV) initiative to participate in face-to-face meetings in a virtual space. Technology is always changing, and the popularity of video conferencing has steadily increased over that last few years. The POV initiative encourages CU*Answers employees…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In October, FraudNet…