Managing multiple departments has its challenges. However, CU*Answers has used that opportunity to leverage team members and create training and new options for them. Challenged with finding alternative missions for his business contact center Jerry Collins made the decision to train his contact center team to support his other team for collections. “These are people…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the launch of an enhancement to its CU*BASE® core platform which for the first time ever will allow credit unions complete customization of member information stored in the database. The new feature, called Unique Data Management (UDM), gives credit unions the ability to create and manage…
CU*Answers, the 100% credit union owned, cooperative CUSO, is getting prepared for the Military Lending Act that takes effect on October 3rd, 2017. The Lender*VP Forms team at CU*Answers is helping credit unions map their credit card forms in CU*BASE® so they are in compliance. CU*Answers encourages all credit unions to check with their forms…
CU*Answers, the 100% credit union-owned data processing CUSO, announced it held a training opportunity for incident response planning. Jim Lawrence, CBCP, Business Continuity Manager at CU*Answers, discussed the stages of a live incident response and the elements of an effective incident response program. The 30-minute webinar helps you to understand what an actual response looks…
CU*Answers recently announced the renewal of its data processing partnership with Columbus, Ohio-based Bridge Credit Union. Bridge Credit Union (formerly known as State Transportation Employees Credit Union) has been utilizing the CUSO’s CU*BASE® core data processing suite since November 2012 and both parties have agreed to continue their partnership for another five-year term. Scott Collins,…
CU*Answers, the 100% credit union-owned data processing CUSO, recently warned credit unions about a new malware that is trying to duplicate the recent WannaCry attack. The new form of malware is known as Petya. Petya is considered worse than WannaCry because it reboots the PC and prevents the PC from booting up while the malware…
CU*Answers, the 100% credit union-owned, data processing CUSO, hosted a grand opening on June 27 for a new membership drive with Western Districts Members Credit Union. Employees of CU*Answers now have the opportunity to apply for an account through the newly-launched Membership Opening Process (MOP), which takes individuals from the application process, to identity verification,…
In its mission to increase collaborative contest numbers, CU*Answers recently announced their third Share & Win contest for the free It’s Me 247 Bill Pay contest. The two eligible credit unions that best demonstrate their creativity in promoting the bill pay contest to increase members’ participation numbers and help gain awareness of products and services…
CU*Answers, the 100% credit-union owned cooperative CUSO, will be hosting AuditLink’s Afternoon of Compliance at its Grand Rapids, Michigan headquarters. AuditLink will be covering educational Compliance topics such as best practices for internal controls, preparing for audits and examinations, and the basics of vendor management. The event will be held Wednesday, August 2nd, from 1:30…
The CU*Answers Item Processing team, working with eDOC Innovations, have successfully implemented 43 new Mobile RDC clients within the first 6 months of 2017. eDOC Innovations manages the technology for backend processing, archiving and transmitting the image files to a variety of designated clearing houses. The role of the Item Processing team is to facilitate…