Total Community Credit Union, based in Taylor, MI, joined the Xtend web chat support client list this month. Total Community has one location and a membership base of over 6,600. Xtend looks forward to working with its new partner and assisting Total Community members from 8:00am to 11:00pm ET. “Our web chat service allows our…
Park City Credit Union, based in Merrill, WI, joined the Xtend Branch XT Support client list this month. Park City has seven locations and a membership base of over 19,000. Xtend’s Contact Center Manager Jason Conrad added, “We look forward to working with our new partner and assisting Park City members from 7:00am to 7:00pm…
Xtend’s Contact Center is exceeding client expectations by studying call volume and diving deeper into the reasons that members call their credit union. In other words, Xtend is gaining insight into what members really want over the phone. The largest finding from these quarterly Contact Center studies thus far has been the top five reasons…
The Contact Center team of cooperative CUSO Xtend announced that it will now offer mobile web chat support to all clients in June 2019. Support on this new platform will be available to all credit unions enrolled in online chat support and will allow credit union members additional access to contact center assistance wherever they…
Xtend added two new members to their management team recently. The CUSO announced Jason Conrad has been made the new manager of the Contact Center department, and Garrett Gardener, as the assistant manager to the department. The CUSO has seen growth year over year in their contact center services since the company launched the department…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual Leadership Conference and Stockholders meeting. June 18th will be the date of the 2019 Annual Conference for Xtend. Xtend is celebrating its 16th year in business this year. Growing from its original offering of Shared Branching services, Xtend now offers back…
On Monday, May 1, Xtend announced it had broken last quarter’s record for 5300 Call Report assistance. The CUSO, based in Grand Rapids, MI assisted 37 credit unions with the processing of their 5300 Call Reports. Xtend assists credit unions with back office support, contact center support and communication & marketing services.
Xtend, Inc. combined two of its semi-annual roundtable events into one three-day event hosted at the Xtend headquarters April 15-17. The three-day event presented the opportunity for credit union professionals to join forces and discuss various topics related to sales and marketing or contact center initiatives, as well as offered training opportunities for attendees. Monday,…
Xtend Inc., a West Michigan-based cooperative CUSO, recently announced that Unison Credit Union signed on and launched Xtend’s ‘Losing the Love’ program, making them the first client to join in 2019. Xtend now has 5 credit unions signed on for this program which focuses on assisting credit unions with member retention and recapturing the loyalty…
CU*Answers has completed the changes to its core software, CU*BASE®, to comply with the Freddie Mac processing changes required for the May 2019 loan reporting cycle. Freddie Mac’s Investor Reporting Change Initiative converts single-family investor reporting requirements to an industry standard monthly reporting cycle beginning on the first of the month and allows for daily…