CU*Answers has completed the changes to its core software, CU*BASE®, to comply with the Freddie Mac processing changes required for the May 2019 loan reporting cycle. Freddie Mac’s Investor Reporting Change Initiative converts single-family investor reporting requirements to an industry standard monthly reporting cycle beginning on the first of the month and allows for daily…
Xtend’s Contact Center team announced that they will begin to offer Xtended Hours to all clients on March 1st, 2019. Xtend’s supported chat hours will be available to all new and currently enrolled credit unions and will allow credit union members additional access to contact center assistance weeknights until 11:00 pm ET. This expanded coverage…
Xtend’s all-encompassing Product Glossary comprises some key information regarding Xtend services and products. Among the content, readers can find information about the company’s facilities, departments and management team. It also includes an important list of phrases and words that Xtend regularly uses in its day-to-day conversation. Clients, board members and employees can reach out to…
Xtend has polished their pre-existing, general content messages to reflect a more contemporary appearance and better exemplify the brands of its potential, future and current users. Each message in the library portrays new graphics, banners and buttons and is more easily-customizable for any clients who wish to use the content. The verbiage within the emails…
Xtend’s Contact Center arm, Xtension, announced record volumes in their member service and lending services business lines for 2018. Xtend’s contact center services over 50 clients in both inbound member support, outbound sales and lead generation and web chat solutions. “We believe that our growing volumes and partner credit union list is a result of…
In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing…
Xtend’s Contact Center arm, Xtension, announced that they will begin to offer Xtended Hours to all clients on February 1st, 2019. Xtended Hours will be available as a stand-alone service or in addition to Branch XT inbound services and will allow credit union members additional access to contact center assistance weeknights from 8-11 p.m. ET…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. Lenco Credit Union (7K members, $82.6M assets), based in Adrian, MI, purchased an ownership block of 200 shares to become the CUSO’s 82nd owner. “Lenco has been a client for some time and we are very happy…
Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during…
Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing…