Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that during the 2009 calendar year, its Xtension Call Center business unit grew from a start-up entity with two agents to a full-service call center with sixteen agents and two dozen clients. During that same period, Xtend’s staff handled more than 190,000 inbound member…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that sales during the three-month period ending December 31st represented its largest first quarter ever. Sales for the quarter finished 68% above the same period in 2008, which until now had been the highest first quarter period in the CUSO’s seven years of existence.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by fellow CUSO CU*Answers, Inc. to drive industry-wide awareness of a new risk management tool via an outbound call campaign. The campaign was executed by Xtend’s Xtension Call Center team during the month of December and the result was a flurry of subscriptions to…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced earlier this week that it has selected LIVECHAT Contact Center from European developer LIVECHAT Software for an upcoming web chat proof-of-concept project. During the selection process, Xtend evaluated several in-house and ASP chat solutions before deciding to move forward with the LIVECHAT enterprise solution. The…
Earlier this week, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, successfully launched its new CU*OverDrive marketing service by rolling out the first of twelve monthly campaigns for its credit union clients. The first campaign to be launched is a New Member Switch Kit/Refer-a-Friend offering that was designed in collaboration with fellow CUSO CU*Answers. …
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently provided back office support for a group of credit unions that were closed for business on the day after Thanksgiving. For the second year in a row, Xtend offered to handle post-holiday stand-in share draft, ACH, and ATM balancing support for credit unions who use…
The 2009 calendar year was a success in many ways for Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, but one of its most prominent accomplishments during the year was the number of core data processing conversion projects it was involved in during the campaign. Although post-conversion support is still in process for several…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that today it will be partnering with its fellow CUSO CU*Answers, Inc. to provide outbound calls for the 165+ credit unions who are part of the CU*Answers core data processing client base. In an announcement to credit union partners earlier this week, CU*Answers CEO Randy…
Earlier this week, Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced to its credit union client base that it was rolling out an enhanced electronic communications service effective January 1st. The new service offering is being branded as Member Reach Advanced (MRA) and is the latest release of the Member Reach service that…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that today it has provided back office support for twelve credit unions to cover their processing needs over the Thanksgiving holiday. All of the twelve credit unions who are being supported utilize the CU*BASE core data processing solution from CU*Answers, Inc. The credit unions range…