Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has developed a new service to help credit union CEOs and managers stay on top of daily negative balance and delinquency activity. The new offering – called Negative Situation Monitoring (NSM) – is essentially a dashboard compiled by the Xtend Audit Link…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has expanded its conversion support services for credit unions who are converting to the CU*BASE core data processing solution from fellow CUSO CU*Answers, Inc. The services will include a combination of fee and no-charge offerings designed to enhance the member experience through…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently helped more than fifty (50) credit union partners transition to a new release of electronic bill payment. All partners had been users of the CU*EasyPay! brand from CU*Answers, Inc., which delivers Fiserv’s CheckFree electronic bill payment and presentment solution to home banking users. During the…
In anticipation of the new Reg. E revision affecting credit unions’ ANR programs, CU*Answers and sister CUSO Xtend have advised their CU clients ‘not to panic’. The Grand Rapids-based CUSOs have provided the following support:
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was selected by Rogers City, Michigan-based Calcite Credit Union to co-develop and execute their 2010 marketing plan. The plan was completed and rolled out to the credit union staff at their annual staff meeting in late January.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced earlier this week that it will deploy the LIVECHAT Contact Center solution from European developer LIVECHAT Software for its web chat proof-of-concept project. During the selection process, Xtend evaluated several In-house and ASP chat solutions before deciding to move forward with the LIVECHAT enterprise solution. …
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that Randall Trimm, CEO of Garfield Heights, OH-based Ohio Catholic Federal Credit Union has been appointed as its newest Board Director. Mr. Trimm noted, “Xtend is a company that we invest in and utilize to provide differentiating and distinct service to our membership. Their…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that during the 2009 calendar year, its Xtension Call Center business unit grew from a start-up entity with two agents to a full-service call center with sixteen agents and two dozen clients. During that same period, Xtend’s staff handled more than 190,000 inbound member…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that sales during the three-month period ending December 31st represented its largest first quarter ever. Sales for the quarter finished 68% above the same period in 2008, which until now had been the highest first quarter period in the CUSO’s seven years of existence.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, was contracted by fellow CUSO CU*Answers, Inc. to drive industry-wide awareness of a new risk management tool via an outbound call campaign. The campaign was executed by Xtend’s Xtension Call Center team during the month of December and the result was a flurry of subscriptions to…