CUSO Support for Bill Pay Solution Enters New Chapter

Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently helped more than fifty (50) credit union partners transition to a new release of electronic bill payment.  All partners had been users of the CU*EasyPay! brand from CU*Answers, Inc., which delivers Fiserv’s CheckFree electronic bill payment and presentment solution to home banking users.  During the transition, the clients were moved from Fiserv’s CustomerCare support solution to their new PartnerCare service.  A total of fifty-seven (57) credit unions were migrated to the new platform.

“Our CUSO provides first-level support for credit unions using the CU*EasyPay! solution from our partners at CU*Answers,” says Xtend President Scott Collins.  “Our support team worked closely with both Fiserv and CU*Answers to prepare for the move to Fiserv’s new PartnerCare platform, and early reports indicate that the transition has been very smooth.  My team tells me that the new platform is clean, concise, and easy to navigate so we could not be happier from both an efficiency and effectiveness standpoint.”

Xtend provided extensive client training prior to the transition, including five web conferences in the month of March alone.

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