Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has deployed a new call center service in support of credit union lending operations. The new service, branded Loan Fulfillment Center, combines inbound and outbound member phone support. Execution of the daily tasks is being handled by agents from the Xtension Contact…
The Xtension Call Center, a business line of the Xtend CUSO in Grand Rapids, Michigan, recently reported providing conversion support by handling the overflow inbound member service calls for Springfield, IL-based Heartland Credit Union ($200M in assets; 24K members) while it upgraded to the CU*BASE core data processing system.
Xtend, Inc., Michigan-based Credit Union Service Organization held its 8th Annual Stockholder’s Meeting on June 22nd at its Grand Rapids facility. According to Xtend, it was attended by more than sixty (60) industry professionals including Board Chairman Brian Turmelle, CEO of AAC Credit Union (Grand Rapids, MI) who led the meeting. Topics included the introduction…
Two multi-owned CUSO partners – Xtend, Inc., based in Grand Rapids, Michigan and CU*Northwest, based in Liberty Lake, Washington – recently consolidated their bookkeeping services business units into one service delivery team. The consolidation allowed for the smooth transition of daily back-office support processes from CU*Northwest to Xtend for a group of Washington and Oregon…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently performed a study to determine the effectiveness of its Member Reach electronic communications service offering. The analysis reviewed data from more than one hundred thirty (130) credit unions in thirteen (13) states to determine whether a higher volume of electronic communications to members translated into…
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently notified stockholders that its first half of the 2010 fiscal year finished as the most successful six month period in the CUSO’s seven-year history. Total sales for the period of October 1, 2009 through March 31, 2010 were more than 39% higher than the same…
Xtend, Inc., a multi-owned cooperative CUSO, will host its eighth (8th) Annual Stockholders Meeting on June 22nd. The event will once again take place at its Grand Rapids, Michigan headquarters.
The CU*Answers CUSO has announced that it will be offering another collaborative marketing contest, designed to help CU*BASE clients update member personal information, by offering an incentive to members who will provide their email address.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced to its owners that it was in the process of developing a solution to help address the “opt in” opportunity based on the latest Reg. E revisions.
Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, recently announced that it has developed a new service to help credit union CEOs and managers stay on top of daily negative balance and delinquency activity. The new offering – called Negative Situation Monitoring (NSM) – is essentially a dashboard compiled by the Xtend Audit Link…