Fontana, CA-based Inland Valley Federal Credit Union joined the Xtend Branch XT Support client list last month. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing list…
Xtend, Inc. hosted its second semi-annual Sales and Marketing Roundtable for 2018. The roundtable was held at Xtend’s headquarters with attendees traveling from California, South Dakota, Michigan and more, with the added feature of remote access for those who could not make it to Grand Rapids, MI. The roundtable offered the opportunity for credit union…
Jalyn Lindeman, an Xtend veteran, will be promoted to oversee the Communications team at Xtend, a Grand Rapids-based CUSO. Jalyn has been with the organization for five years, working in the Xtension Contact Center for inbound calls, then moving to the Communications team where she quickly took on a leadership role overseeing outbound sales and…
Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU,…
Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team. Xtend reported that thirteen credit unions (Savannah Schools FCU, Valley Oak CU, Western Healthcare FCU, YS Federal CU, 1st Community CU, Sioux Empire FCU, Cornerstone…
Kent County Credit Union based out of Grand Rapids, Michigan, has joined Xtend’s Member Reach communications program. Kent County is the 111th credit union to move to the communications platform, which recently underwent a major overhaul and investment by the cooperatively owned CUSO. Member Reach is an automated, targeted communications program created by Xtend in…
West Michigan-based cooperative CUSO Xtend recently announced its second quarter outbound marketing campaign performance continued to improve. Xtend’s Q2 of the RevGen program wrapped up busier than any previous year’s. Xtend completed over twenty campaigns for participating clients, and 34,000 members participating in targeted products, offers, and services at partner credit unions. This year’s program…
Xtend, Inc., a Grand Rapids-based execution CUSO, presented at the annual CU*NorthWest user group conference in early July, held in Spokane, WA. The two CUSOs have been partnering together for just over a decade. The conference is a three-day event, where CU*NorthWest clients can hear about the year ahead and collaborate with their partner CUSOs…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. $257M 1st Community Federal Credit Union (San Angelo, Texas) purchased an ownership block of 200 shares to become the CUSO’s 80th owner. Xtend CEO Liz Winninger commented: “Xtend is pleased to welcome 1st Community FCU as the…
Xtend, a West Michigan based cooperative CUSO, has announced that it will be hosting its first ever contact center roundtable. The September 18th event is open to credit union contact center professionals around the country. Participants will discuss and share trends, challenges and best practices. The event will be held at Xtend’s headquarters in Grand…