In a letter to stockholders and on behalf of the Xtend Board of Directors, CEO Liz Winninger announced the fifth straight record setting dividend for the West Michigan CUSO. Xtend provides shared resources in bookkeeping, communications, lead generation, marketing analytics and contact center services. The CUSO, established in 2002, increased annual dividends to owners, growing…
Xtend’s Contact Center arm, Xtension, announced that they will begin to offer Xtended Hours to all clients on February 1st, 2019. Xtended Hours will be available as a stand-alone service or in addition to Branch XT inbound services and will allow credit union members additional access to contact center assistance weeknights from 8-11 p.m. ET…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. Lenco Credit Union (7K members, $82.6M assets), based in Adrian, MI, purchased an ownership block of 200 shares to become the CUSO’s 82nd owner. “Lenco has been a client for some time and we are very happy…
Xtend, a multi-owned cooperative CUSO based in Grand Rapids, Michigan, reported that the demand for its à la carte offering of back office services has increased significantly during the past year. The services are delivered by the CUSO’s Shared Resources and Staff business unit and are designed to provide temporary assistance with bookkeeping functions during…
Portland, OR-based IBEW & United Workers Federal Credit Union joined the Xtend Branch XT Support client list recently. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing…
Fontana, CA-based Inland Valley Federal Credit Union joined the Xtend Branch XT Support client list last month. Branch XT is a primary inbound member service call center solution. This service allows credit unions to extend their member support hours, add service capabilities without adding brick and mortar, and provide effective support for a growing list…
Xtend, Inc. hosted its second semi-annual Sales and Marketing Roundtable for 2018. The roundtable was held at Xtend’s headquarters with attendees traveling from California, South Dakota, Michigan and more, with the added feature of remote access for those who could not make it to Grand Rapids, MI. The roundtable offered the opportunity for credit union…
Jalyn Lindeman, an Xtend veteran, will be promoted to oversee the Communications team at Xtend, a Grand Rapids-based CUSO. Jalyn has been with the organization for five years, working in the Xtension Contact Center for inbound calls, then moving to the Communications team where she quickly took on a leadership role overseeing outbound sales and…
Several credit unions have tapped into the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide 5300 Call Report quarterly services. Xtend reported that ten credit unions (Savannah Schools FCU, YS Federal CU, Affinity CU, Fed Trust FCU, County Schools FCU, Wolverine State CU, MUNA FCU, Quantum FCU, West Michigan CU,…
Several credit unions have tapped on the resources of Xtend, Inc., a Grand Rapids, Michigan-based multi-owned cooperative CUSO, to provide back office services as an extension of their internal team. Xtend reported that thirteen credit unions (Savannah Schools FCU, Valley Oak CU, Western Healthcare FCU, YS Federal CU, 1st Community CU, Sioux Empire FCU, Cornerstone…