Xtend Data Analytics launched two new products in August. Both products focus on using the Wrap Up Codes tool in the CU*BASE® core processing platform, which are used to summarize interactions at the end of phone calls. Know Why Your Members Call takes a deep dive into existing wrap up code data to summarize what
On August 5, 2020, CU*Answers announced and published a mid-year revision to their Business Continuity Plan for review by credit unions on the CU*BASE platform to document changes made during the preparation and response to the pandemic outbreak and government stay-at-home mandates across the country. “As a credit-union-owned CUSO and core processor, our clients place
Given the new feature available within the 20.07 CU*BASE software release to submit a PDF of ACH payments made to vendors, Day Air Credit Union (Dayton, OH) quickly adopted this strategy with the assistance of the CU*Answers Earnings Edge team. The team stepped in and assisted the credit union with the configuration of the toolkit
While no organization can avoid all business challenges, technology can minimize the impact of these interruptions when properly applied. As if the stress caused by the coronavirus was not enough, a recent fast-moving hurricane made landfall in the state of Texas, bringing strong winds and flooding that left many people stranded. Members First Credit Union,
CU*Answers, the 100% credit union-owned, data processing CUSO, has delivered forty emails in the “We’re Here When You Need Us” series, a campaign that began in April 2020. Envisioned by Julie Gessner, VP of CMS Sales, the series emphasizes the many ways CU*Answers supports its clients daily. As part of this campaign, Andrew MacMillan, Communications
CU*Answers, the 100% credit union-owned, data processing CUSO, published the 20.07 Release Resource Companion to the CU*Answers website on Friday, July 17. This document is the second in CU*Answers’ new Release Resource Companion series, publications that will accompany each major release to the core CU*BASE software going forward. The 20.07 Release Resource Companion highlighted new
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, will be sponsoring a hole at the Metro West Chapter of Credit Unions Annual Charity Golf Scramble taking place at Northville Hills Golf Club on Thursday, August 20. Credit union chapters play a strategic role in the development of credit unions in their
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that two credit unions have purchased ownership shares in the company. Santa Clara, California-based Mission City Credit Union and Lansing, Michigan-based Gabriels Community Credit Union became the CUSO’s 137th and 138th shareholders respectively. Per CU*Answers’ cooperative bylaws, each credit union owner carries a block of 200 shares.
The CU*Answers SettleMINT EFT team converted 628 credit card loans for Cincinnati Interagency Federal Credit Union to the CU*BASE® online credit card platform. Cincinnati Interagency Federal Credit Union, located in Cincinnati, OH, has brought their credit card portfolio in-house. “Credit unions moving to the online credit card platform typically see a 35 to 45 percent
Asterisk Intelligence, a data analytics team at CU*Answers, which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently surpassed 1,400 days of operational tracking available in Analytics Booth, a web-based operational trending and analysis toolkit. Analytics Booth tracks and trends credit union operations, portfolio performance, and membership trends daily, providing credit union