CU*Answers is helping clients make the most of release enhancements with their CU*BASE Strategic Release Management service, which aims to help CU*BASE users not only understand release enhancements, but develop a strategy to maximize their benefit to members. As part of the Release Management service, CU*Answers software experts and team leaders equip clients with the…
Each year CU*Answers, a 100% credit union-owned CUSO, holds an annual election for opportunities to run for a seat on their board of directors. The CUSO has officially closed the nomination process for their 2021 annual stockholder election, which will be held on June 16. Currently, CU*Answers has 143 stockowners that are eligible to participate…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently saw the CU*Answers Writing Team and Network Services teams collaborate on a project to design several flyers for services currently available from Network Services on the CU*Answers online store. Sarah Sweet, Client Support and Operations Manager with Network Services, provided information that would be highlighted in…
Asterisk Intelligence, a data analytics team at CU*Answers that provides business intelligence consulting, fulfillment, and educational services to credit unions, recently announced the availability of Card Activity Optics, a new data source which expands insights into credit and debit card processing. Credit union partners now have access to thirty days of Card Activity Optics data,…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, celebrated a successful year of campaign management in 2020, and is pleased to see the momentum continue as they march through 2021. Xtend completed a total of 121 campaigns with outreach expanding to over 660K members through email and 20K outbound calls made; resulting in nearly…
The CU*Answers Conversions team converted 1,261 members for CraftMaster Federal Credit Union to the data processor’s CU*BASE® platform in March. CraftMaster, located in Towanda, PA converted from the AMIS platform offered by MY CU Services. In 2020, MY CU Services, the payment and technology CUSO of Vizo Financial, and CU*Answers launched a strategic partnership to…
AuditLink, the audit and compliance division of CU*Answers, and Lillie & Company, a CPA services provider, recently facilitated a joint web conference on credit union internal controls and fraud controls attended by over 100 credit unions. Lillie & Company is and has been one of the main CPA firms contracted to perform forensic analysis for…
Coming to production soon, CU*Answers teams have been working closely with Frankenmuth Credit Union to build an integration between CU*BASE and Mitel’s contact center software. For phase one, this integration creates a CU*BASE powered web dashboard inside Mitel’s Ignite agent experience that displays important information about the calling member. This would include account information, contact…
The CU*Answers Conversions team converted over 2,100 members for LiFE FCU to the data processor’s CU*BASE® platform in February. LiFE FCU, located in Denton, TX converted from the CMC Flex platform. The $26M credit union represents the 3rd Texas credit union to join the CU*Answers family.
Cooperative CUSO CU*Answers recently announced that its network sends an average of almost 6,000 NADA collateral valuations per month. CU*Answers released the NADA integration for used vehicles back in 2016. This integration adds a streamlined web interface, automatically pulling collateral information from CU*BASE to assist in valuing loan collateral. After retrieving the value, the system…