West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another client services representative to the team, Kevin Ritsema. Kevin Ritsema is no stranger to customer service. His background in taking calls, researching, and working with a ticketing system has led him to become a valuable addition to…
eDOC embraces cooperative principles and welcomes the opportunity to serve its community. Christmas is a season that should be filled with joy and merriment, especially for young children. However, it can sometimes become stressful when dire circumstances are unavoidable. Such is the plight of a family consisting of a single mom and two children ages…
West Michigan-based cooperative CUSO CU*Answers is pleased to prepare a new Custom Training Edition (CTE) for Illinois Community Credit Union. CTE copies a credit union’s live data to a training environment for staff both to train and extend their learning. CTEs distinguish themselves from Bedrock Community Credit Union, the general training environment CU*Answers offers its…
West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education team has added an Administrative Coordinator to the team, Ectna Mendoza Guzman. Ectna has gained customer experience from multiple settings and is no stranger to the duties of a data processor. She is excited to work for a “cooperative company that has…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another Client Services Representative to the team, Hunter Wallace. Coming to the CUSO with a Bachelor of Arts in History, a minor in English, and leadership experience both in customer service and education, Hunter is a great fit…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education Team has added another Client Services Representative to the team, Vanessa Luong. Vanessa uses her experience both in customer service and retail to ensure regular success on the job. She channels her expertise daily and has noticed, “Since I have started…
CUSO Magazine, a digital publication for credit unions and CUSOs, announced that 2021 has seen growth in audience, pageviews, and subscriptions. To date, the publication has had over 11,500 unique users, a 38% increase over the same period last year. Pageviews also increased by 15%. “2021 has been another solid year for CUSO Magazine,” said…
West-Michigan based cooperative CUSO CU*Answers is pleased to announce that the 2022 Education Catalog is complete and has been mailed to clients. CU*Answers strives to deliver the catalog prior to the beginning of each calendar year to give clients time to design their own annual training program based on the offerings in the catalog. “To…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another Client Services Representative to the team. Hergi Konomi enters the company with a background both in human resources and administration, making her a welcome addition to the work family. In addition to applying her previous experience to…
CUSO Magazine announced that it has published its Winter 2021 edition, its fourth print edition. The magazine features twenty-two articles on topics affecting the credit union industry and the strategy decisions facing credit union staff daily. “Although CUSO Magazine is primarily a digital publication, our print editions help showcase to readers the breadth of the…