The West-Michigan based cooperative CUSO, CU*Answers, is now using their state of the art high availability data center in Muskegon, Michigan as a second location for Client Service staff. “With all the technology we have, remote team members can function in the same capacity as they can out of our Grand Rapids location”, states Laura…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that there is still time for credit unions within its network to enter a submission for its 6th Annual Video Contest. Entries for Best Complete Video ranging from 30 seconds to 2 minutes can be submitted by May 1 for a chance to win $1,500. The…
As part of the update to its It’s Me 247 Online Banking platform in January, CU*Answers, the West Michigan-based data processor, has released a series of how-to videos providing credit unions and their members with easy to follow tutorials. Earlier this year, the CUSO released a new look and feel to its popular online banking…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been selected by two Florida-based credit unions to provide inbound member support services. Pensacola Government Federal Credit Union (www.pgfcu.com) began directing overflow member support calls to the CUSO’s Xtension Call Center in mid-February, and San Antonio Citizens Federal Credit Union (www.sacfcu.org) will be following suit…
CU*Answers, Inc., a Grand Rapids, Michigan-based cooperative CUSO, and Site Four, LLC, a Yankton, South Dakota-based CUSO, announced recently that they have partnered together to deploy a new core processing redundancy solution for one of their owning credit unions – Falmouth, Maine-based Cumberland County Federal Credit Union (CCFCU). Upon completion, CCFCU will have a mirrored…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced today that it was delivering 230 Grand Opening Kits to their client credit unions. Each kit includes marketing materials that illustrate the 7 Cooperative Principles that are the foundation and the differentiator of all credit unions. This is the third Grand Opening Kit (GOK) that clients have…
The 100% credit union-owned cooperative CUSO, CU*Answers, reports that their “Live It!” marketing series touting the 7 Cooperative Principles is set to arrive on credit union doorsteps in the next few days. The series kicks off with an overview of the 7 Cooperative Principles and then follows with individual sets of marketing material, each set…
CU*Answers eDocument strategies team manager John Beauchamp recently visited Chiropractic Federal Credit Union in Farmington, MI to assist them with their eDocument strategy planning. As a result, the credit union learned of eDocument tactics that lead to operational efficiencies. They also learned how these efficiencies can subsequently improve member service and even attract new members…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it had implemented a handful of enhancements to its online banking product, It’s Me 247. In January, the CUSO launched a new look and feel to It’s Me 247 giving the popular product modern design and increased functionality. After positive response, CU*Answers improved on the…
Lake State Federal Credit Union, based in Moose Lake, MN, has signed on for CheckLogic Mobile™ and CheckLogic Lite™ from eDOC Innovations. CheckLogic Mobile™ is eDOC’s premiere mobile check deposit platform. With CheckLogic Mobile™ members are able to deposit checks anywhere, anytime with their smartphone. CheckLogic Lite™ is eDOC’s RDC solution for merchants, and members.…