CU*Answers has been encouraging employee development through their Employee Participation Program (EPP) for over 15 years. For the last year and a half the organization has focused on providing the highest quality of training for their employees. The Trainer Certification Program was implemented to help set a standard of excellence for those employees who train…
Calhoun-Liberty Employees CU (CLECU) is the latest Florida credit union to select CU*SOUTH as its core processing and services partner. With a conversion scheduled for later this spring, CU*SOUTH and Calhoun-Liberty Employees CU are already busy planning this exciting transition. Based in the Florida panhandle southwest of Tallahassee, CLECU serves the residents of Calhoun and…
For nearly a decade, CU*Answers, a West Michigan-based cooperative CUSO, has partnered with its clients for doing collections work. Outsourcing hasn’t resonated positively in the past, but that is changing at CU*Answers. “I have no idea how many clients outsource but I will tell you over the years, we were a credit union with a…
CU*Answers announced that as part of a recent CU*BASE release it now includes a new statement reconciliation and analysis feature for credit unions to instantly review their member statement and e-statement activity. They said this newest dashboard was developed as a database mining tool intended to offer clients a better understanding of their statement generation…
Cooperative CUSO and core data processor, CU*Answers, is getting ready to offer a product called My Virtual StrongBox to its It’s Me 247 online banking product. My Virtual StrongBox is an electronic safe deposit box where members can store electronic copies of their personal documents (e.g. wills, trusts, tax papers, mortgage documents, etc.). Embedded directly…
To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*SOUTH. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about…
CU*SOUTH is proud to announce its third conversion for 2015, $105 million ANECA FCU in Shreveport, Louisiana. Founded in 1939, the credit union’s underlying mission has been to serve its members’ financial needs and, in turn, bolster their quality of life. Initially, ANECA provided services to select employee groups like AT&T and CenterPoint Energy. Seventy-five…
By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services. Xtend President Scott Collins commented, “This…
During the first four months of its fiscal year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced increased demand for its compliance monitoring services. The services, which include a variety of à la carte and packaged offerings, are marketed and supported collaboratively with Xtend’s CUSO partners in the cuasterisk.com network—CU*Answers, CU*Northwest and…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In February, FraudNet…