Cooperative CUSO and core data processor, CU*Answers, is getting ready to offer a product called My Virtual StrongBox to its It’s Me 247 online banking product. My Virtual StrongBox is an electronic safe deposit box where members can store electronic copies of their personal documents (e.g. wills, trusts, tax papers, mortgage documents, etc.). Embedded directly…
To help meet the demand of its growing contact center business, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced it will expand its remote staff to include agents located at Fairhope, Alabama-based CU*SOUTH. Both CUSOs are members of the cuasterisk.com network. According to Xtend President Scott Collins the two CUSOs started dialogue about…
CU*SOUTH is proud to announce its third conversion for 2015, $105 million ANECA FCU in Shreveport, Louisiana. Founded in 1939, the credit union’s underlying mission has been to serve its members’ financial needs and, in turn, bolster their quality of life. Initially, ANECA provided services to select employee groups like AT&T and CenterPoint Energy. Seventy-five…
By reconfiguring its footprint within in its Grand Rapids, Michigan headquarters locations, Xtend, Inc., the multi-owned cooperative CUSO, increased its call center capacity by 20%. The expansion, which was completed in late February, allows the CUSO to add staff to meet the increasing demand for its shared resources services. Xtend President Scott Collins commented, “This…
During the first four months of its fiscal year, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has experienced increased demand for its compliance monitoring services. The services, which include a variety of à la carte and packaged offerings, are marketed and supported collaboratively with Xtend’s CUSO partners in the cuasterisk.com network—CU*Answers, CU*Northwest and…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In February, FraudNet…
West Michigan-based cooperative CUSO CU*Answers partners with eleven different EFT vendors that provide electronic services for ATM, debit, and credit card offerings. Twice per year CU*Answers receives bulk mandates from their supported vendors. “Upon receiving these mandates, we begin the process to dissect each item and the impact it may have on our credit union…
On February 24, 2015, CU*Answers, a 100% credit union-owned CUSO, hosted an interactive panel discussion titled “Conversations on Compliance” featuring industry compliance experts detailing the current cybersecurity landscape and effective methods for managing today’s cyber risks. The event was attended by compliance officers and managers from in-network credit unions. Topics discussed during the afternoon session…
CU*Answers has announced the signing of newly formed The Finest Federal Credit Union to a CU*BASE® agreement. The New York City credit union is taking advantage of the cooperative CUSO’s “Starting a Credit Union with CU*Answers” program, which provides free CU*BASE data processing services to new credit unions for an initial two-year period. Credit union…
A credit union marketing department’s job has been made a bit easier and a bit less time consuming thanks to a CU*Answers Tricks of the Trade newsletter series reiterating to clients the ease of selling services in online banking with Smart Messages. Smart Messages are designed to help remind and promote various service offerings to…