As part of a robust business continuity program, CU*Answers regularly assesses the preparedness of key vendors who provide critical services and supplies for the CUSO and the network of 200+ credit unions. This includes the audit and review of vendor disaster recovery plans and testing programs. As part of the Statement Processing Agreement with one
CU*Answers recently presented a complimentary web-based educational course for credit unions outlining the process to build a business continuity program that seeks incremental improvement while successfully adapting to the changing operational and technological environments. A key component to that process is a comprehensive, yet simple to perform, regular self-assessment. The 60-minute webinar provided a six-step
The Lender*VP Collections team at CU*Answers has partnered with their affiliate CU*NorthWest to provide them with the same service that the CU*Answers clients have had for 10 years. “By partnering with the CU*NorthWest team we can expand our reach to the west coast and even Alaska and Hawaii,” noted Jerry Collins, the collections manager at
Starting with the 2016 tax year CU*Answers Imaging Solutions will be providing credit unions with the opportunity to leverage online tax documents for their members. Credit unions can opt to have members’ tax documents (e.g. 1098 and 1099 forms) placed online with their account statements for an added convenience to the member. No longer will
CU*Answers Imaging Solutions is now offering another option for credit unions to archive their documents online. Presently credit unions using CU*Answers’ CU*BASE® product for their core processing needs have two options within the cuasterisk.com network for archiving their documents: an online hosted solution that offers basic capabilities for very minimal costs, and an option to
CU*Answers Imaging Solutions in partnership with eDOC Innovations is providing credit unions leveraging their online imaging solution with remote e-signature capability. This feature allows credit unions to send documents to members for electronic signatures wherever they are, and is being provided to the credit unions by the cooperative CUSO at no additional cost. Not all
AuditLink, the auditing and compliance division of cooperative CUSO CU*Answers, announced in June at the CU*Answers Leadership Conference that they were giving back to their loyal Daily Log Management clients by giving them three free months of service. In addition to providing existing clients this free service, they also extended the offer any new credit
CU*Answers, a 100% credit union-owned cooperative CUSO, recently added a “Who Has Access” page to all of their client board websites. CU*Answers offers a board site to their client credit unions free of charge, allowing credit unions to share digital documents for board meetings, create a rolling calendar for upcoming meetings and connect their board
Over the past six months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been providing call center and digital communication assistance to 114 credit unions undergoing bill pay conversion projects. Each project was managed by fellow CUSO CU*Answers, Xtend’s partner in the cuasterisk.com network. During that six-month period, all credit unions implemented the
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed the deployment of its automated month-end operations solution that leverages a suite of software tools developed by its business partner Help Systems. Through this newest feature of its OpsEngine automation suite, the CUSO’s self-processing credit unions are now able to schedule unattended end-of-month operations in addition