Over the past six months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has been providing call center and digital communication assistance to 114 credit unions undergoing bill pay conversion projects. Each project was managed by fellow CUSO CU*Answers, Xtend’s partner in the cuasterisk.com network. During that six-month period, all credit unions implemented the…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, recently completed the deployment of its automated month-end operations solution that leverages a suite of software tools developed by its business partner Help Systems. Through this newest feature of its OpsEngine automation suite, the CUSO’s self-processing credit unions are now able to schedule unattended end-of-month operations in addition…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, has been selected by Fernco, Inc., a Davison, Michigan-based manufacturer, to lead a major data migration project for their core manufacturing data processing solution. As a certified business partner of the IBM Corporation, CU*Answers has been providing IBM hardware, software and technical support services for Fernco for nearly…
CU*Answers, a cooperative CUSO, announced that the November “Tricks of the Trade” was the 60th issue of the publication. This culminates five year of the Writing Team offering the newsletter and the corresponding half hour webinars that give a quick look into the month’s top documentation picks to make clients’ jobs easier. “I am thrilled…
eDOC Innovations recently added a new remote deposit capture API to its mobile enterprise digital transaction management (mDTM) system, now allowing 3rd party mobile banking providers to interface directly with eDOC’s API library to conduct mobile deposits from anywhere. “eDOC has been processing millions of check items from various points of origination for several years;…
The CU*Answers Employee Participation Program (EPP) encourages employees to take advantage of classes taught by their peers, introducing staff to the functions and responsibilities of various departments within the cooperative CUSO. Additionally, classes on network and building security are required to explain how CU*Answers keeps its client data safe. Staff also has the option of…
eDOC Innovations announces its newest release of eDOCSignature, a mobile enterprise digital transaction management (mDTM®) platform for automating e-signatures and secure delivery of digital documents. Designed to remove friction in the digital transaction business process, eDOCSignature’s remote execution and fulfillment capabilities empower credit union staff to reach mobile members, anytime, anywhere. “eDOC values simplicity, security…
Academic Federal Credit Union of Pleasantville, New York, joins a fast-growing number of credit unions that have signed up for eDOC Innovations’ CheckLogic Mobile product. Designed to improve the member mobile banking experience, the interface allows for a complete single sign-on process from their mobile banking smart app. No more separate apps with separate login…
West-Michigan-based CU*Answers kicked off the implementation of a year-long project to revamp the navigation system used by its CU*BASE® core processing system. Replacing the current menu-driven system, the new navigation is designed to serve the “Google generation” for whom searching is the norm. “These days credit union employees assume that browser-like search techniques will be…
Two multi-owned cooperative CUSOs, Grand Rapids, Michigan-based Xtend, Inc. and Liberty Lake, Washington-based CU*NorthWest, announced a partnership whereby CU*Northwest credit union clients would receive Xtend electronic messaging and outbound call center services at a reduced rate, and that CU*NorthWest would absorb all fees on behalf of its clients. The CUSOs reached an agreement to have…