CU*Answers announced that its new Developer’s Help Desk (DHD) business initiative was prominently featured at its Leadership Conference, recently held in Grand Rapids, Michigan. Scott Page, Business Development Manager said: “For many folks, this represented their first exposure to learning about our Developer’s Help Desk (DHD) initiative. We had multiple clients (and vendors!) approach us…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, held its 2017 Annual Leadership Conference from June 27th- 29th at the Northern Quest Resort in Airway Heights, Washington. The event brought together credit union leadership from across the country for a briefing on the organization’s overall direction and major projects for the coming year. This year’s conference…
CU*NorthWest, a 100% credit union-owned cooperative CUSO, announced that two credit union CEOs were chosen by their peers to serve on the CUSO’s board of directors. Elections were held at the 2017 Annual Stockholders meeting on Wednesday, June 28, 2017. Incumbent Debie Keesee, CEO of Spokane Media FCU in Spokane, Washington, and CEO of CALCOE…
Todd A. Powell, recently retired CEO of Spokane Firefighters Credit Union, was recognized by CU*NorthWest as the first recipient of the Todd A. Powell award at the 2017 CU*NorthWest Leadership Conference held June 27-29, 2017 in Airway Heights, Washington. Todd devoted twenty-three years to the credit union industry, serving as a member of the CU*NorthWest…
CU*NorthWest recently announced at its 2017 Annual Leadership Conference that all credit unions in attendance would receive an “It’s a Cooperative Thing: Cooperative Business Charters Rock for Being More Than Just a Brand” sign to hang in their institutions. This sign is a symbol of their cooperative business designs and the reminder that they are…
Managing multiple departments has its challenges. However, CU*Answers has used that opportunity to leverage team members and create training and new options for them. Challenged with finding alternative missions for his business contact center Jerry Collins made the decision to train his contact center team to support his other team for collections. “These are people…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the launch of an enhancement to its CU*BASE® core platform which for the first time ever will allow credit unions complete customization of member information stored in the database. The new feature, called Unique Data Management (UDM), gives credit unions the ability to create and manage…
June 30, 2017 marked the 17th anniversary of legislation passing the Electronic Signature and Global & National Commerce Act (ESIGN) signed by President Bill Clinton. On June 30, 2000, the ESIGN Act was put into law enabling electronic signatures legal acceptance for inter-state and foreign commerce; and in 2010, Congress decreed June 30th as National…
CU*Answers, the 100% credit union owned, cooperative CUSO, is getting prepared for the Military Lending Act that takes effect on October 3rd, 2017. The Lender*VP Forms team at CU*Answers is helping credit unions map their credit card forms in CU*BASE® so they are in compliance. CU*Answers encourages all credit unions to check with their forms…
CU*Answers, the 100% credit union-owned data processing CUSO, announced it held a training opportunity for incident response planning. Jim Lawrence, CBCP, Business Continuity Manager at CU*Answers, discussed the stages of a live incident response and the elements of an effective incident response program. The 30-minute webinar helps you to understand what an actual response looks…