For eDOC Innovations, 2017 was a breakout year for its eDOCSignature solution, a comprehensive digital transaction management platform. Since its release in February 2016, more than 100 credit unions have adopted eDOCSignature. Credit unions committed to digital transformation are now providing greater convenience and more comprehensive service to their growing community of mobile members. Credit
First General Credit Union recently launched a new website. The new design is responsive and has many great features such as a quick loan link, featured rates, and integrated site search. This new website greatly improves member experience by providing a modern design that will work on any device – large or small. By utilizing
Wolverine State Credit Union recently launched a new website. Designed by the CU*Answers Web Services team, the new design is responsive and has many great features such as featured rates, shared branching/ATM search, a direct login widget for online banking, and integrated site search. The new website greatly improves member experience by providing a modern
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned CUSO, announced the dates for its annual leadership conference and stockholders meeting, which will be held June 26th. Xtend is celebrating its 15th year in business this year. Growing from its original offering of shared branching services, Xtend now offers back office bookkeeping, contact center and communications related
The CU*Answers Item Processing team works closely with eDOC to facilitate the implementations of all CheckLogic software, provide software training, monitoring file uploads and ongoing Level I support. eDOC Innovations now offers several clearing house options for check images captured using eDOC’s CheckLogic software. Users of CheckLogic branch, ATM, merchant, or mobile RDC can now
Each year following the completion of a third party financial audit, the CU*NorthWest board of directors evaluates the net bottom line and makes decisions on how to best extend returns to owner/customers. CU*NorthWest had a record year in fiscal 2017 (ending 9/30/2017) and not only paid the budgeted return, but was able to add an
It’s hard to contemplate closing your credit union right after the first of the year, but if there is no internet or phones, what can you do? For Cheney Federal Credit Union, located in Cheney, WA, when an uncapped conduit pipe caused flooding in their electrical room, it meant thinking fast and relocating quickly. On
December saw the addition of another new client for the Lender*VP Collections team at CU*Answers. The Michigan-based credit union has been looking for options to improve collection efforts while maintaining quality and control. “Control is one of the many benefits clients get when using Lender*VP for collections,” said Jerry Collins, collections manager. “We follow the
In 2017, the Lender*VP Collections team set a goal of reaching 127,000 accounts managed. The team far exceeded the goal by reaching over 175,00 contacts made with members. “We have gotten more efficient and better trained at what we do and the results prove it,” stated Jerry Collins, collections manager. “We will continue to provide
In a letter sent to Xtend stockholders, Liz Winninger, Xtend’s CEO, announced that it has issued its fourth stock dividend in four years. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year revenue growth and transactions across all of its volume-centric brands. In the letter to owners, Winninger