CU*Answers Network Services (CNS) is pleased to announce the promotion of Sarah Sweet, effective February 18, 2019. Sarah is moving from her current role of client support coordinator to CSO team manager. “Sarah has been a great addition to our team,” said Matt Sawtell, VP of Managed Technology Services. “She is a very effective communicator,…
AdvantageCIO is pleased to announce a new partnership with KnowBe4, an industry leader in cybersecurity testing and training resources. “KnowBe4 is best of breed and we wanted a partner who could provide the best in this critical area,” said Matt Sawtell, VP of Managed Technology Services for AdvantageCIO. “Cybersecurity training is an absolute must in…
CU*Answers Network Services (CNS) is pleased to announce an extension of its Helpdesk live support hours to midnight ET. The availability of live support started January 15, 2019. “2019 is going to be an exciting year for CNS as we expand our client base to the west coast and Hawaii,” said Matt Sawtell, VP of…
CU*Answers Network Services (CNS) is pleased to announce the launch of its new client management portal, Helpdesk. The new Helpdesk system will be used to consolidate all sales/fulfillment, asset tracking, client relationship management, project and support information for each client into one easy to navigate system. “The new Helpdesk system has helped us combine a…
CU*Answers Network Services announced the dates of their Fall IT Boot Camp, hosted at CU*Answers headquarters in Grand Rapids, MI. CNS will be hosting their free semi-annual boot camp October 3rd and 4th. Over these two days, technicians and engineers will lead presentations such as core product hardware installation, troubleshooting, and best practices. Skilled Network…
Located in Manistee, Michigan, Filer Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology…
Located in Yakima, Washington, Calcoe Federal Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified…
Located in New York, New York, Progressive Credit Union has chosen CU*Answers Network Services (CNS) as its managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single…
Alpena Community Credit Union recently moved to Complete Care Essentials under the direction of the CU*Answers Network Services team. Complete Care Essentials is designed around the same principle as the all-inclusive Complete Care offering but utilizes a one-size delivery of essential services using private and public cloud technologies. “Working with their network team was easy…
Located in Three Rivers, California, Valley Oak Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. Network Services partnered with CU*Northwest to complete the project. Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day-to-day operational and…