Located in New York, New York, Progressive Credit Union has chosen CU*Answers Network Services (CNS) as its managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Progressive Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

“As a seasoned IT professional, I have had the opportunity to work with many different consultants, and vendors,” says Jeff Catalfmao, vice president of information technology at the credit union. “Network Services transcends those categories to the level of partner. Whether it is a new project or regular user assistance, the team at Network Services makes the experience as painless as possible. I always look forward to collaborating on new projects and initiatives with this team. They listen and respond with a plan geared to our success. I have never met a more professional, talented, and trustworthy group of IT professionals and I look forward to our next project!”

CU*Answers Network Services provides Progressive Credit Union with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.