Located in Manistee, Michigan, Filer Credit Union has chosen CU*Answers Network Services (CNS) as their managed technology partner, utilizing the Complete Care management services offering. The Complete Care service is specifically focused on the unique needs of credit unions and encompasses both day to day operational and strategic IT needs into a single unified technology management solution. This upgrade will help Filer Credit Union keep its equipment and solutions current and is a vital part of the credit union’s overall technology plan.

“Working with their network team was easy! I don’t think I’ve ever had a project run this smoothly. They kept me updated throughout the installation process and followed up after to ensure we were still happy with the results. The level of expertise and professionalism they bring to our credit union has helped us go the extra mile for our members,” said Patty Preuss, Filer’s CEO. Filer Credit Union completed their network upgrade in July.

CU*Answers Network Services provides Filer with its Complete Care IT management program, which includes firewall monitoring and management, server monitoring and management, backup and business continuity services, managed endpoint security, and software patch management. This partnership allows the credit union to focus on serving its members and growing its member base, while CU*Answers takes care of the credit union’s IT management and assists with planning for new IT initiatives.