CU*Answers, a 100% credit union-owned cooperative, recently announced that two credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors at the 2020 Annual Stockholders meeting held on Wednesday, June 17, 2020. Incumbents Dean Wilson, CEO of FOCUS Credit Union in Wauwatosa, Wisconsin; and Vickie Schmitzer,…
Interest in Xtend’s Scorecard products has increased during the COVID-19 period, with eight scorecards completed between May and June. Most popular is the Xtend Call Center scorecard, which analyze credit union phone interactions with members. The Xtend team reviews “wrap up” codes in the CU*BASE® core processing platform, which are used at the end of…
160+ Credit Unions Now Using Daon’s IdentityX® Platform for Secure and Convenient Authentication Daon, a global leader in biometric identity technology, and CU*Answers, the Grand Rapids, Michigan-based cooperative Credit Union Service Organization (CUSO), today announced their partnership, which delivers secure and convenient authentication solutions to more than 160 credit unions and their members, will be…
Credit unions everywhere who signed up for eDOC Innovations’ free eSign offer are starting to see the benefits of eDOCSignature and love how it increases operational efficiency. One such benefit is the rapid turnaround time on getting documents signed by members. Credit union staff can closely monitor all activity and progress of the transaction. KIT…
Eastmill Federal Credit Union (FCU), based in East Millinocket, Maine, efficiently serves their members by using the many standard features of eDOCSignature®. Eastmill FCU came onboard with eDOC’s eSign solution in the fall of 2019, a timely decision as they had to quickly adjust the way they operated given the changes in business landscape during…
Great River Federal Credit Union (FCU), headquartered in Saint Cloud, Minnesota, has joined in the ownership of eDOC Innovations. Great River FCU has nearly $200M in assets and serves over 15,000 members in Minnesota. “It is my pleasure to welcome Great River FCU to the ownership group at eDOC Innovations,” stated Mark Fierro, CEO of…
Realizing the current COVID pandemic would create financial hardships for many of its members, RVA Financial quickly took action to launch an automated loan payment deferral program at no cost to its members. Not just an immediate impact for those that rely on the credit union, “The RVA Financial team has since received an outpouring…
The COVID-19 pandemic has challenged responsive member service in the credit union movement. Patrice Canton, CEO of the U.S. Virgin Island Credit Union, is on a mission however to ensure service and communication to members continues without interruption. “Our members have been talking and we’ve been listening, what better time to respond than now,” said Canton. Partnering…
Bragg Mutual Federal Credit Union (Fayetteville, NC), UP Connection Federal Credit Union (Omaha, NE), AllWealth Federal Credit Union (Hamilton, OH) and Portsmouth Schools Federal Credit Union (Portsmouth, VA) recently converted to CU*Answers Item Processing for their member check processing. As core CU*BASE clients of CU*Answers and CU*SOUTH, the credit unions will receive unlimited free member…
West-Michigan based cooperative CUSO CU*Answers released a new OnDemand video on June 15th: “See/Jump Features in It’s Me 247 Online Banking.” As part of a monthly Education Express webinar series, the 30-minute video is a comprehensive guide for credit unions interested in using and offering the feature to their members. The feature allows members to…