The Earnings Edge team, a division of CUSO CU*Answers, recently visited with the Sioux Empire Federal Credit Union (Sioux Falls, SD) team to discuss strategies related to taking advantage of the free software that CU*Answers releases to its credit unions each year, discussing how credit unions can get involved in the software development life cycle,…
CU*Answers has released its video archive website, which includes over 75 clips of various company employees as they promote products, services and themselves. The site demonstrates “Leaders in Action” and features video that was originally created for sales, marketing, special events, and education purposes. This website will also act as a tool used by the…
CU*Answers Network Services (CNS) is pleased to announce that Shoreline Credit Union, in Two Rivers, WI, has joined a group of over 100 other credit unions managed by CNS Complete Care. “I will admit we switched for two main reasons,” said Nathan Grossenbach, President/CEO of Shoreline Credit Union, “The first was a significant price reduction…
Asterisk Intelligence, a data analytics team at CU*Answers, which provides business intelligence consulting, fulfillment, and educational services to credit unions, recently released a new lending opportunities dashboard within CU*BASE, CU*Answers’ core data processing application. The lending opportunities dashboard leverages operational data such as members’ product and service participation, credit bureau information, and individual account characteristics,…
AuditLink, the audit and compliance division of CU*Answers, is proud to announce a strategic alliance with Lillie & Company, a CPA firm that works exclusively with credit unions. The alliance was created for several reasons, but the most important was to ensure AuditLink’s clients will receive a quality audit by a well-known credit union audit…
CU*Answers, the West Michigan-based core data processor, recently completed all 2020 scheduled IBM Power i hardware and software upgrades across all partner and client self-processing networks. Upgrades included installing nine new machines and upgrading to IBM’s v7.3 operating system across the network. The work represents hundreds of hours of planning and execution and will position…
Xtend, a Grand Rapids-based credit union service organization, has announced its partnership with First Financial Credit Union of Chicago, Illinois, on social media marketing. In May 2020, Xtend announced a new Social Media Management product that allows Xtend and their partners to team up in a collaborative effort to design, create, implement, and report on…
Xtend Data Analytics launched two new products in August. Both products focus on using the Wrap Up Codes tool in the CU*BASE® core processing platform, which are used to summarize interactions at the end of phone calls. Know Why Your Members Call takes a deep dive into existing wrap up code data to summarize what…
On August 5, 2020, CU*Answers announced and published a mid-year revision to their Business Continuity Plan for review by credit unions on the CU*BASE platform to document changes made during the preparation and response to the pandemic outbreak and government stay-at-home mandates across the country. “As a credit-union-owned CUSO and core processor, our clients place…
Given the new feature available within the 20.07 CU*BASE software release to submit a PDF of ACH payments made to vendors, Day Air Credit Union (Dayton, OH) quickly adopted this strategy with the assistance of the CU*Answers Earnings Edge team. The team stepped in and assisted the credit union with the configuration of the toolkit…