The CU*Answers Mobile Technologies Group will be offering credit unions access to CU Publisher to maintain their mobile app content, including advertisements, button links, branch information, and much more. Credit unions currently have access to the Request Center, working data from their secure online forms. In the 2021 business year, credit unions will have access…
As part of the electronic Membership Application/Opening Product offering in CU*Answers online and mobile banking, Experian’s Precise ID® is embedded as a knowledge-based tool for identity authentication and fraud prevention. Last year in the U.S., more than 13 million individuals, roughly 1 in 25 people, were victimized by fraud. Experian’s Precise ID keeps the bad…
CU*Answers is evaluating the use of ID verification technology provided by DAON’s IdentityX platform, to enable a member to digitally verify their identity by uploading pictures of an identity document (driver’s license, passport, state ID, etc.) and a photo of themselves. This technology could be used in a variety of different products ranging from online…
Adoption of CU*Answers’ Multiple Authentication Convenience Options (MACO) mobile banking authentication product has been remarkable, and the increased number of users across client credit unions has pushed the existing environment to the edge of capacity. Through MACO, credit unions can offer up to four additional authentication options to the mobile app beyond traditional username and…
CU*Answers Network Services, a division of cooperative CUSO CU*Answers, continues its successful paid internship program. The experience benefits individuals looking to test the waters of a technology career and the CUSO’s Client Support and Operations team. Interns configure client workstations, core product update devices, and assist with daily processes, communication, and organization of the lab.…
Xtend, a Grand Rapids-based Credit Union Service Organization, has announced a 2-month free trial on their social media management portal, and a discounted rate on their online lead engine software, OLLE. Xtend’s digital marketing initiative was announced in December 2019 and has continued to expand since being launched in January 2020. “Digital marketing is an…
KALSEE Credit Union approached Xtend with a unique request during the middle of the COVID-19 pandemic: asking to help them improve their loan attrition rate. Xtend Data Analytics took up the challenge and put together a customized “Losing the Love” initiative to reach out to members with aging, recently paid off, and low balance auto…
CU*Answers announced that South Carolina-based Greenwood Municipal Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution. Over 6,800 Greenwood Municipal FCU members will be converted in November 2021. Greenwood Municipal FCU CEO Phil Heinlen said: “Greenwood Municipal decided as a…
CU*Answers today posted samples of prototype designs for its new Xpress Teller processing platform, in development now and scheduled to release in the spring of 2021. Created as an alternative to the CUSO’s full-featured CU*BASE® teller line posting tool, Xpress Teller is a result of the CUSO’s “Teller 3P” initiative which envisions three distinct teller…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2020 Debit Card contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…