On July 1, 2021, CU*Answers completed a bare-metal restoration of their production core-processing system in a test environment as part of their Disaster Recovery Program. With a robust and mature high availability environment hosting CU*BASE for more than 190 credit unions spanning data centers located 750 miles apart, preparing for catastrophic scenarios is not overlooked.…
CU*Answers, the West Michigan-based cooperative CUSO, announced that it is currently working on developing a new managed service for board and business planning. One aspect of the service focuses on assisting management teams in structuring and writing professional business plans to be shared with the board and other interested stakeholders. The other side focuses on…
Xtend Communications, along with Xtend Data Analytics, completed their quarterly recap of marketing campaigns that they have created and launched for credit unions. This recap utilized data from all credit unions who have worked with Xtend on a marketing campaign. In the first quarter of 2021, Xtend has reached over 100,000 memberships through their RevGen…
Xtend Communications launched a marketing service focused on speed of execution: Quick Pick campaigns. Quick Pick campaigns were created based on credit unions’ need for quick turnarounds on simple marketing campaigns. Each campaign includes HTML emails and online banking messages sent to a custom target audience in a turnaround time of only 2-3 business days.…
West-Michigan based cooperative CUSO, CU*Answers, recently announced that the Client Services and Education team has added another Client Services Representative. Team Lead Stephanie Raven said, “Our new team member Lauren Kincaid has experience in customer service that will help the team. Her welcoming personality is a wonderful fit to our company. We are excited to…
AuditLink, the audit and compliance division of CU*Answers, announced new native fraud detection functionality in the most recent release of CU*BASE®, the CUSO’s flagship core data processing platform. Jim Vilker, VP of Professional Services and leader of the AuditLink division, indicated that sets this apart from third-party standalone systems requiring an exchange and translation of…
CU*Answers recognized Bill Nikolauk, President CEO of 1st Community FCU in San Angelo, Texas, as the winner of its 11th annual “Spirit of CU*Answers” award. Nikolauk accepted the award at the CU*Answers 2021 Leadership Conference on June 16th, 2021, at the JW Marriott in Grand Rapids, Michigan. The award was presented by Geoff Johnson, CU*Answers,…
Debie Keesee, President/CEO of Spokane Media FCU in Spokane, Washington, was recognized by CU*Answers as recipient of the Robert H. Mackay award at the 2021 CU*BASE Leadership Conference held on June 16th in Grand Rapids, Michigan. Keesee has been President/CEO of Spokane Media FCU since 1997. This year she will be completing her final term…
As they “walked the walk” in their efforts to abide by the 7 Cooperative Principles, eDOC employees embarked on a 5-week step challenge, No Lazy Days in May, to help address community concerns over animal cruelty and shelter issues. The drive ended on June 5 with a total group effort of 6.4 million steps, or…
CU*Answers, a 100% credit union-owned cooperative, announced today that three credit union CEOs were chosen by their peers to serve a three-year term on the CUSO’s Board of Directors, during elections held at the 2021 Annual Stockholders meeting held on Wednesday, June 16, 2021. Incumbents Tom Gryp, CEO of Notre Dame Federal Credit Union in…