CUSO Magazine, a digital publication for credit unions and CUSOs, announced that production of its Winter 2021 print edition is under way and copies would be delivered to its distribution list in the coming months. Speaking on the print edition, Supervising Editor Esteban Camargo said: “While some of 2021’s newsworthiness has been positive, much hardship…
CU*Answers Network Services is pleased to announce that it has launched a new managed technology services revenue sharing program for Certified CU*BASE Distributors. Partners can select referral or co-delivery models and earn income based on technology products sold and services delivered to Complete Care managed network clients. Called the SILO program by CNS, the program…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has surpassed the half-way point on nearly three dozen core data processing conversions for its partners at CUaxis, a core technology distributor that is the wholly owned subsidiary of Vizo Corporate Federal Credit Union. The core conversion projects kicked off in October 2020,…
CU*Answers, the cooperative CUSO headquartered in Grand Rapids, Michigan, reported that it has completed its latest disaster recovery rollover test. These rollover tests are performed at least twice a year by the cooperative’s technical teams and involve moving their suite of online cloud services provided to more than 200 credit unions from its Kentwood, Michigan…
CU*Answers recently revealed a new format for the annual escrow analysis disclosure statement coming next month. The new design will make it much easier for the member to read and understand the statement. Shortages or overages and payment details are clearly identified, and a new coupon section is added for paying shortages. The updated escrow…
Asterisk Intelligence, a data analytics team at CU*Answers, is pleased to announce that credit unions who are users of the CU*BASE core processor now have the option to collect and analyze the full details of their online banking optics data. Online banking optics data records the features used and actions taken by users of It’s…
The Michigan Credit Union League held their Executive Summit Conference in beautiful Bay Harbor (Petoskey, MI) from September 15-17, 2021. The event was attended by CU*Answers all 3 days, and the data processor was able to talk with over 80 registered credit union attendees for the annual conference. CU*Answers also sponsored a Networking Break during…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced the newest board approved owner, Isabella Community Credit Union located in Mount Pleasant, MI. Isabella Community Credit Union (13,381 members, $179M assets), will join the group of 90 owners who each share equal parts of ownership in Xtend. Per Xtend bylaws, each credit union owner…
CU*Answers recently announced that it has completed significant upgrades to its core networking infrastructure at its primary production facility. These included software upgrades to improve stability, security, and performance across the facility. “Data centers require constant care and feeding to stay relevant and secure,” said Chris Shelton, VP of Network Infrastructure. “Our facilities provide state…
As part of its ongoing desire to understand the needs of clients and the members they serve, CUSO eDOC Innovations conducts user surveys to measure usability and software effectiveness. During the last few months, eDOC sent out a survey called “eDOCSignature User Experience” and gained valuable real market insights from respondents. For their participation, a…