CU*NorthWest recently announced a new pricing structure for report and statement archive media that will result in reduced costs for all clients. Based on an improved process using technology by eDOC Innovations (a network partner CUSO) and a new pricing structure, CU*NorthWest will pass on the savings to their credit union clients. The new pricing…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO referred its credit unions to social media marketing CUSO, Chatter Yak!’s January High Intensity Social Media Training events in Oshkosh, Wisconsin on January 17 and Grand Rapids, Michigan on January 31. “Chatter Yak! continues to be a valuable program for credit union marketers to both stay…
CU*Answers, the 100% credit union-owned, cooperative data processing CUSO, announced its December “Tricks of the Trade” training webinar will focus on Collections Documentation. The webinar will be held December 17 at 3:30pm and will highlight different documentation tools written for collections professionals by CU*Answers Collections Services. “From recommendations for handling accounts belonging to members in…
Select staff members of CU*Answers, the 100% credit union-owned, cooperative data processing CUSO headquartered in Grand Rapids, Michigan recently attended “Get Connected”, an initiative dedicated to benefiting its clients by using knowledge transfer across the network. Julie Gessner, Sales Administrator and “Get Connected” development manager says, “‘Get Connected’ is a collaborative venture between CU*Answers teams…
CU*Answers, the West Michigan-based core data processing cooperative, announced that it had recently completed converting KALSEE Credit Union (Kalamazoo, MI) to its CU*BASE® processing platform. CU*Answers said the credit union implemented the CU*BASE SaaS processing solution, which offers a wide variety of member self-service capabilities. Several of these include the It’s Me 247 Online Banking…
Core data processing CUSO, CU*Answers, has announced the signing of the newly formed Northern Eagle Federal Credit Union (Minnesota) to a CU*BASE® agreement. The credit union is taking advantage of the CUSO’s “Starting A Credit Union With CU*Answers” program, which provides free CU*BASE data processing services to new credit unions for an initial two year…
The Electronic Document Strategies team from CU*Answers, the 100% credit union-owned cooperative CUSO, announced it had released a new feature to their CU*BASE® core processing system on December 9, 2013. Now, when a teller accesses a member account the member’s photo ID automatically pops in the teller screen. This feature decreases the likelihood of a…
During the past three months, Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, has added eight credit unions and one CUSO to its growing Xtension Call Center business unit client base. The CUSO reported that the new clients have implemented a combination of inbound and outbound offerings, including inbound member service and lending support…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that two new credit unions had come on board as equal owners. The new owners are: Battle Creek, Michigan-based United Educational Credit Union (13,700 members; $114.9M in assets), and Indianapolis, Indiana-based NorthPark Community CU (7,100 members; $60.1M in assets). “We are excited to welcome our…
Xtend, Inc., the eleven year-old Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced today that 2013 fiscal year revenues for the period ending September 30th, 2013 surpassed two million dollars for the first time. The CUSO, which specializes in providing back office, compliance monitoring and contact center services to credit unions and CUSOs across the country,…