CU*Answers recently announced that as part of its upcoming CU*BASE release it has included a new statement reconciliation and analysis tool for credit unions to instantly review their member statement and e-statement activity. The West Michigan-based CUSO said this newest dashboard was developed as the result of direct input from clients looking for a better…
The CU*Answers Production Team has implemented a new share draft processing dashboard that manually balances and posts share drafts for an unlimited number of clients. Errors are identified before posting and can be quickly corrected and posting completed. This project is the result of ongoing process improvement initiatives in the CU*Answers Production Center drive constant…
The CU*Answers Production Team, working in cooperation with AFLAC, has completed development and implementation for improved insurance transaction file transfer facilities. In addition to improvements in file inspection and transfer automation, the new processes allow streamlined addition of new clients, greater security measures, and bulk transfers. This project is the result of ongoing process improvement…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. The great advantage of this system is that it detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. FraudNet™ is a fraud prevention software…
Chatter Yak! LLC, a marketing and advertising cooperative for credit unions announces the launch of the first Next Gen Outreach program in Madison, WI, the credit union capitol of the world. Dane County Credit Union, a Madison-based financial cooperative, realized that many young adults today are not receiving proper education when it comes to personal finance, and has decided…
AuditLink, the audit and compliance division of the West Michigan-based CUSO CU*Answers, sponsored its second compliance symposium in Grand Rapids, MI. According to AuditLink expert Jim Vilker, “With so much coming out of both the NCUA and the CFPB it is nearly impossible for credit unions to keep up with the volumes of regulatory changes.…
The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that we represent 161 credit unions with over 930,000 cardholders who enjoy online real-time ATM, Debit, and Credit card processing and servicing. Benefits include debit card transaction holds with automatic releases, valuable vendor details in a normal card holder inquiry, easy settlement account balancing with…
Parkside Credit Union in Livonia, MI is going greener and will be better serving members through its adoption of a CU*Answers online imaging solution. This solution allows the credit union to retain its documents electronically, saves expense and allows them to better serve its members. Through this solution the credit union has reduced their paper…
CU*Answers, the 100% owned CUSO, hosted their Annual Board Planning Session in Chicago, IL at the JW Marriott from August 19-20, 2014. This event is held each year in conjunction with the August Board of Directors meeting. The Executive Council and Board of Directors discussed the business plan, strategic technology plan, and budget for 2015.…
CU*Answers, West Michigan-based core processing CUSO, held its 1st Blood Drive with Michigan Blood today with an overwhelming success. Communi7y Crew team member, Melissa Fulgenzi, was the chairperson for the event. Melissa Fulgenzi is a Conversion Coordinator with the Conversions team at CU*Answers. “We were able to fill all of our donation appointments with great…