The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that in May and June a total of 24 training sessions were offered to clients via Web Conference. “Web Conference events have become a more popular offering then classroom events for our clients, both local and out of state”, states Laura Welch-Vilker, VP of Client…
At CU*Answers, education goes way beyond basic technical documentation and the occasional class. The 100% credit union-owned CUSO has made it a core goal to be the most successful in educating its clients and providing high quality documentation. CU*Answers’s team of dedicated writers have gone to work over the years to help credit unions use…
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that in May and June alone, the Client Services and Education Team has hosted a total of 23 days of Pre-Conversion Training and Post Conversion Support. “The Client Services and Education Team plays a large roll when taking on a new client”, states Pauline VanZalen,…
As the 2014 business year draws near a close, CU*Answers is announcing that it will post one of its most successful years with respect to new members processed on its CU*BASE® core processing platform. During the period beginning October 2013 and ending September 2014, CU*Answers indicates it will have converted nearly 175,000 new members to…
CU*Answers, the 100% credit union-owned, data processing CUSO announced that its recently developed Credit Score History dashboard on the CU*BASE® core platform was too valuable to leave as a standalone research tool. Given the power it grants credit unions in developing their strategic plan, the tool can be now be combined with other analytical dashboards…
CU*Answers announced that it celebrated “Innovator Day” to recognize the success of its employee-driven “Be an Innovator” program. On September 17 employees wore harvest orange t-shirts sporting the new “Be an Innovator” logo. “Our meetings are fun, and we wanted a logo to reflect that spirit,” said the program’s coordinator, Alycia Meyers. “The ‘Be an…
CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, announced that to date it has added eight new stockowners during the 2014 business year. In the last five years, the 100% credit union-owned core processor has added over fifty new owners, matching the number of owners added in the ten years prior. In that same five year…
CU*Answers, a 100% credit union-owned core processor announced it had enhanced its loan packaging feature with the 14.2 release of the CU*BASE® platform. The loan packaging feature allows a credit union to segment a portion of the credit union’s loan portfolio for concentration risk analysis or to prepare them for sale to a secondary lender.…
CU*Answers recently introduced a new dashboard to its CU*BASE® processing system that is sure to impress any credit union looking for in depth, easy to use, membership analysis on their core platform. The 100% credit union-owned CUSO offered the new Patronage Comparison dashboard to clients earlier this year, which allows CUs to instantly compare the…
West Michigan-based cooperative CUSO, CU*Answers, recently announced that it has improved the ability for credit unions on its CU*BASE® core platform to offer new accounts in It’s Me 247 online banking. Credit unions on the platform have had the ability to offer qualified dividend products, also known in the industry as “Reward Checking,” but now…