CU*Answers, a 100% credit union-owned core processor to nearly 200 credit unions nationwide, announced their second Cost of Compliance Contest will officially begin on January 1, 2015. The initial contest was held earlier in 2014 and set credit unions with the task of creating a template for measuring expenses related to compliance. Sponsored by its
After working in the credit union world for 40 years, Melinda Haehnel, announced she will retire from CU*Answers, the core processing CUSO, on December 19, 2014. “It has been an honor and privilege to be a member of the CU*Answers community. Over the last fourteen years I have learned so much about the power and
Credit union will be gathering at CU*Answers on February 25th for the West Michigan-based CUSO’s first ever Data Investment Symposium. Industry leaders committed to investing in and embracing new data tactics will meet to explore new and existing data management features in the CU*BASE® core platform and external data warehouses. “Credit unions are still honing
The West-Michigan based cooperative CUSO, CU*Answers, is pleased to announce that it has completed the largest credit card conversion to the core platform CU*BASE® to date. This successful conversion included over nineteen thousand credit card loans. “The CU*BASE online credit card program is very popular and has several benefits to the credit unions as well
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In November, FraudNet
A new brand, OpsEngine, was formally introduced when CU*Answers, the Grand Rapids, Michigan-based cooperative CUSO, released its 2015 In-House Pricing Guide to its self-processing customer-owners recently. The suite of tools and services that will now carry the OpsEngine brand have been developed by the CUSO over the past several years, and are designed to help
With a proven track record, a successful year, and even bigger opportunities on the horizon for 2015, the Lender*VP Collections Team, a division of CU*Answers, increased staffing by 42% this month. With the growth curve steadily increasing, the team must balance that with the appropriate staffing levels. “In addition to growth we see imminent opportunities
CU*Answers, a West Michigan-based credit union service organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development Team works together with several client- and member-facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager, the team listens for professionalism and
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced their holiday gift to all client CEOs. During the holiday season, more than ever, CU*Answers’ thoughts turn gratefully to those who have made the success of their cooperative possible. As a thank you, CU*Answers has gifted a $50 CollabRebate certificate to each participating credit union CEO.
CU*Answers Web Services announced the launch of a new website design for Thunder Bay Area Credit Union in Alpena, Michigan. The new design utilizes WordPress with Site Control and includes a rotating banner sized to allow the credit union to participate in CU*Answers’ CU*OverDrive collaborative marketing program. In addition the site has a credit union-managed