CU*Answers, a West Michigan-based credit union service organization, is dedicated to ensuring quality interactions with both credit union employees and members. The Organizational Resource Development Team works together with several client- and member-facing departments to monitor over 3.5% of the incoming calls each month. Together with each department manager, the team listens for professionalism and…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced their holiday gift to all client CEOs. During the holiday season, more than ever, CU*Answers’ thoughts turn gratefully to those who have made the success of their cooperative possible. As a thank you, CU*Answers has gifted a $50 CollabRebate certificate to each participating credit union CEO.…
CU*Answers Web Services announced the launch of a new website design for Thunder Bay Area Credit Union in Alpena, Michigan. The new design utilizes WordPress with Site Control and includes a rotating banner sized to allow the credit union to participate in CU*Answers’ CU*OverDrive collaborative marketing program. In addition the site has a credit union-managed…
CU*Answers Web Services announced the launch of a new website design for Port Conneaut Federal Credit Union in Conneaut, Ohio. The new design utilizes WordPress with SiteControl and includes the It’s Me 247 Online Banking direct login widget, site search, and responsive support for tablets and mobile devices. In addition this site includes a credit…
In its 14.4 release to credit unions on the CU*BASE® core processing platform, cooperative CUSO CU*Answers has changed the existing negative balances report to include even more information. New columns in the report include first date negative, number of days negative, negative balance limit, and if the account is in a “locked” status. The reports…
These days software enhancements come at such a breakneck pace that it’s easy to have a feature pass through the cracks and miss implementation simply because the credit union didn’t know it was available to them. Core data processor CU*Answers is trying to address this with its monthly Remember This? series. Each month the CUSO…
West Michigan-based core data processor, CU*Answers, recently announced that with the December 14.4 release of its CU*BASE® core platform, it had enhanced its existing member branch reassignment tool to use geographic location. Currently, credit unions have the ability to reassign members to the branches they use most often. With the release, CUs will also be…
CU*Answers Web Services is proud to announce the launch of the new CU*Answers website design. The new design is based on WordPress with Site Control and benefits from responsive web design to support desktop computers, laptops, tablets and mobile devices within a unified presentation layer. The site was redesigned to improve global navigation, unified search for more accurate results, and…
CU*Answers Web Services announced the launch of a new website design for East Traverse Catholic Federal Credit Union in Traverse City, Michigan. The new design utilizes WordPress with SiteControl and includes the It’s Me 247 Online Banking direct login widget, ATM and branch locators, and responsive support for tablets and mobile devices. In addition, the…
Randy Karnes, CEO of the 100% credit union-owned CUSO CU*Answers, has entered the blog world with his new site Tell Me Why I’m Wrong. In it Karnes shares his opinions on matters related to the credit union industry and encourages readers to respond with their own thoughts on the topic, or to tell Karnes why…