For many credit unions, at the rapid pace of technological advancement last year’s disaster recovery plan is by now ineffective at providing a timely recovery in the event of an unplanned disruption, leaving incident managers scrambling to accurately assess and develop a strategy in the heat of the crisis. Continuously improving and testing continuity and…
Each year CU*Answers, a 100% credit union-owned CUSO, participates as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Mich. Toys for Tots is a volunteer based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide, and distribute them to area…
CU*Answers, a data processor to nearly 200 credit unions nationwide, is currently preparing for the arrival of EMV technology, which will soon become a new US standard for card processing. Widely used in Europe and other parts of the world, and gaining widespread use in the US in October 2015, EMV is a microchip-based fraud…
CU*Answers announced that the employee-driven “Be an Innovator” program hit its second anniversary this month clocking some impressive statistics. The program started in December 2012 as a way to encourage innovative ideas from all teams within the CUSO. Since then, fifty percent of the company’s employees have attended the thirteen meetings held. Over thirty-five employee…
CU*Answers announced that the December Tricks of the Trade webinar will cover the new consumer skip-pay features implemented in the most recent CU*BASE® software release. The training session will conclude a year of the Writing Team offering these half hour webinars that give a quick look into the month’s top documentation picks to make clients’…
CU*NorthWest, an information technology CUSO based in Liberty Lake, Washington participated in a successful production rollover test involving client credit unions and third party connections on November 22-23, 2014. Ten CU*NorthWest clients participated directly in the rollover test. The test is part of the company’s ongoing disaster recovery strategy that includes out of region high availability…
CU*NorthWest recently offered a month-long learning series, via webinar, on lending tricks of the trade in November 2014. This series was designed to help CU*BASE® users amp up their lending and help automate their processes. The courses concentrated on auto funds transfers, variable rates, and effective dated account adjustments. CU*NorthWest offers four month-long learning series…
CU*NorthWest, the 100% credit union-owned CUSO, announced today that $3.6 million Homestead Federal Credit Union in Billings, Montana has signed with CU*NorthWest and is scheduled for conversion in January 2015. In addition, $18.7 million Heritage Federal Credit Union in Butte, Montana has also signed with CU*NorthWest and is scheduled to convert in April 2015. Heritage…
As CU*NorthWest grows in the marketplace, employees are growing as well – notably the recent promotion of five staff members. The nine-year-old, 100% credit union-owned CUSO has strengthened its management team with the following promotions: Kinsey Hiett, a six-year-veteran of the CUSO, has been promoted to Client Service Manager; Terry Monahan, an eight-year employee with…
CU*Answers Lender*VP has announced a new “Just Turn It On” program for Payday Alternative Loans (PALs). PAL is an NCUA endorsed small-dollar lending program for federal credit unions which serves to protect their members from the practices of potentially predatory payday lenders. PALs give credit unions a chance to transition borrowers to more traditional products offered…