For six years cooperative CUSO CU*Answers and its Lender*VP Collections team have offered a quarterly roundtable in which credit unions meet and discuss the hot issues facing collections work and how to solve them. Word of the popular and productive sessions has flowed into associated industries. John Butler, an attorney with the firm of Butler,…
In an effort to educate clients, CU*Answers partnered with Accenture Mortgage Cadence to offer Loan Fulfillment Center (LFC) client credit unions 23 Know Before You Owe (KBYO) educational webinars and videos over the course of the past 14 months. The new TILA/REPSA Integrated Disclosures (TRID) have been in effect for almost two months and during…
The West-Michigan based cooperative CUSO, CU*Answers recently introduced a new bill pay product, It’s Me 247 Bill Pay with transaction processing by Payveris. On Monday, November 23rd, People’s Choice Credit Union launched the first native bill pay solution offered by CU*Answers. “With the same look and feel as It’s Me 247 members will appreciate the…
CU*Answers, a 100% credit union owned CUSO, headquartered in Grand Rapids, Michigan, encourages its staff through the Presence Over Video (POV) initiative to participate in face-to-face meetings in a virtual space. Technology is always changing, and the popularity of video conferencing has steadily increased over that last few years. The POV initiative encourages CU*Answers employees…
CU*Answers, the West-Michigan based cooperative CUSO, offers a free fraud detection service that detects potential fraudulent activity over all scheduled bill pay transactions. FraudNet™ is offered through Fiserv, one of CU*Answers’ bill pay vendors, and detects suspicious activity prior to it happening and stops the transaction before it is scheduled to post. “In October, FraudNet…
eDOC Innovations has a long history of API development to enable deep integration levels with any core data and other processing systems. In October, eDOC’s collaborative model set a new standard for integration when CU*Answers and its Imaging Solutions team released “Smart Links” with the 15.2 CU*BASE® release. “Working with our VARs to help them…
The CU*Answers Imaging Solutions team is making it easy for credit unions to exchange documents with members through integration between their imaging solution and My Virtual Strongbox. My Virtual Strongbox is a cloud storage solution controlled by the member and provided by their trusted partner, their credit union. With My Virtual Strongbox members can upload…
AuditLink, the audit and compliance division of the West Michigan-based CUSO, CU*Answers, announced that Marsha Sapino, AuditLink Associate, received her BSA Certified Specialist designation in November 2015. “Receiving a designation specializing in the Bank Secrecy Act has been a professional goal of mine for quite some time,” states Sapino, who also received her Accredited ACH…
CU*Answers, the 100% credit union-owned, data processing CUSO announced it recently completed its monthly Tricks of the Trade webinar for November with solid attendance. This month’s webinar focused on the exciting new tools in the CUSO’s flagship core data processing system, CU*BASE. A representative from CU*Answers stated this month’s goal is to continue to educate…
CU*Answers, the 100% credit union-owned cooperative CUSO, announced it has completed a new series of member marketing campaigns for 2016. The CU*OverDrive campaign is a full calendar year of printed marketing material that credit unions can utilize quickly and easily at a very low cost. The products that are mentioned in the marketing campaign either…