The Internet Retailer Support Center is a new support desk at CU*Answers for credit union virtual channel project managers. The Internet Retailer Support Center (IRSC) brings together several digital strategy products into one cohesive location and a single point of contact. Credit unions looking to expand their virtual channel marketplace will be able to shop…
CU*NorthWest has expanded its call center by an additional 4 operators. Call center services offered by CU*NorthWest are in partnership with cuasterisk.com CUSO partner Xtend. Call center agents answer phone calls for credit unions and serve credit union members as an extension of credit union member service staff. CU*NorthWest provides operators in Liberty Lake, Washington…
CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that Comunidad Latina Federal Credit Union in Santa Ana, California has signed with CU*NorthWest and is scheduled for conversion in March 2016. The $3.9 million credit union represents approximately 2,560 members. CU*NorthWest is providing a special onboarding program for Comunidad that includes reduced pricing for several…
CU*Answers Managed Services, a subsidiary of CU*Answers, recently announced that its AuditLink service to credit unions continues to grow and is now providing a full suite internal audit review, monitoring and reporting services to dozens of credit unions utilizing the CU*BASE® member processing system. AuditLink is a credit union’s execution arm for tackling auditing and…
Becoming an internet retailer will be essential for a thriving financial institution of the future. CU*NorthWest and the cuasterisk.com network are aggressively expanding solutions in this space and setting new solution foundations for a core centric integrated suite like no other. “We have been positioning our solutions with an internet retailer mindset for a couple…
At the 8th Annual CEO Strategies Event held in Grand Rapids, Michigan, credit union CEOs discussed how they, as CU*Answers client owner credit unions, have considerable pride in working with a proven partner whose reputation is based on the goal of working cooperatively for the betterment of the credit unions, their CUSO, and the industry…
Each year CU*Answers, the 100% credit union-owned cooperative CUSO, participates as a donation drop-off site for Toys for Tots at their headquarters in Grand Rapids, Michigan. Toys for Tots is a volunteer based organization that is organized by the U.S. Marine Corps Reserve. Each year they collect new unwrapped toys nationwide, and distribute them to…
CU*NorthWest, the 100% credit union-owned cooperative CUSO, announced today that B.C.S. Community Federal Credit Union in Wheat Ridge, Colorado has signed with CU*NorthWest and is scheduled for conversion in October 2016. The $25.6 million dollar credit union represents approximately 3,150 members. CU*NorthWest is extremely pleased to be adding an additional Colorado client.
CU*Answers, the West Michigan-based cooperative CUSO, has added another client to their growing list of clients for which they handle collections. A credit union with approximately 180 million dollars in assets and nearly 28,000 member has agreed to hire them to work on a specific segment of their loan portfolio. Jerry Collins, Collections Team Leader…
CU*Answers presented another collections roundtable session for the fourth quarter and it continued to prove overwhelmingly successful. In attendance for the roundtable were credit union clients from Michigan, Ohio, and Indiana. To better accommodate those traveling from afar, the Collections team hosts two sessions: “We have clients come in from all over the country sometimes…