As part of their monthly teambuilding activities, eDOC Innovations’ staff members volunteered their efforts in February by peeling and chopping nearly 50 pounds of beets in support of their local food shelf, HOPE (Helping Overcome Poverty’s Effects). “As a cooperative business, we recognize the importance of the cooperative principles and concern for our community. When…
Xtend, Inc., a Grand Rapids, Michigan-based Credit Union Service Organization, appoints Liz Winninger as its first CEO and board-appointed executive. The Xtend Board of Directors announced the appointment of Winninger in January 2017, with the official start date of March 1, 2017. Scott Collins, who formerly acted as Xtend’s president, has taken on the role…
CU*Answers, a 100% credit union-owned cooperative CUSO, has recently seen an increase in the number of clients interested in its new video customization service, which offers a new way of marketing to members. Through educational marketing, credit unions can gain member loyalty by teaching them how to use their products and services. Understanding the importance…
CU*Answers recently announced the dates of its northern Michigan regional training event. To increase the number of clients able to attend, the CUSO is holding the event in two separate locations in northern Michigan. The event will be held at Alpena Alcona Area Credit Union in Alpena on March 21 and at TBA Credit Union…
CU*Answers announced it has seen an extremely large interest in the new navigation features which will be implemented in mid-March. Each of the four client training sessions offered to demo the new feature have had attendance exceeding 200 attendees. Additionally, CU*Answers’ Tricks of the Trade series, which also featured the new navigation, was extremely well…
CU*Answers, a 100% credit union-owned cooperative CUSO, recently announced the winner of its 2017 Mobile Banking contest. CU*Answers contests are run quarterly for two consecutive months as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all…
CU*Answers successfully rolled out CU*BASE® changes to comply with the new Fannie Mae reporting requirements. Lender*VP and Xtend Mortgage Servicing hosted two separate information webinar sessions to prepare FNMA seller/servicers for the investor reporting changes effective February 2017. “We have been busy over the last year making the appropriate changes to comply with the new…
Over the course of the next several weeks, CU*Answers Web Services will be adding SSL certificates to all shared hosted credit union sites at no additional cost to their credit union clients. If credit unions have already purchased an SSL certificate, they may continue to use it. If they don’t have an SSL certificate, CU*Answers…
As part of CU*Answers’ ongoing commitment to cybersecurity leadership for data processors, three representatives attended the RSA 2017 USA Cybersecurity Conference (RSAC) in San Francisco during the week of February 13, 2017. RSAC 2017 is one of the largest cybersecurity conferences in the world with over 43,000 attendees, 15 keynote presentations, more than 700 speakers…
CU*Answers Network Services (CNS) today announced they would perform firewall configuration reviews for free for customers of their managed firewall service. The review is geared towards meeting increasing regulatory scrutiny of credit union cybersecurity and firewall management processes. During the interactive review session, an engineer will review specific firewall configurations with the client and highlight…