The CU*Answers Item Processing team works closely with eDOC to facilitate the implementations of all CheckLogic software, provide software training, monitoring file uploads and ongoing Level I support. eDOC Innovations now offers several clearing house options for check images captured using eDOC’s CheckLogic software. Users of CheckLogic branch, ATM, merchant, or mobile RDC can now…
Each year following the completion of a third party financial audit, the CU*NorthWest board of directors evaluates the net bottom line and makes decisions on how to best extend returns to owner/customers. CU*NorthWest had a record year in fiscal 2017 (ending 9/30/2017) and not only paid the budgeted return, but was able to add an…
It’s hard to contemplate closing your credit union right after the first of the year, but if there is no internet or phones, what can you do? For Cheney Federal Credit Union, located in Cheney, WA, when an uncapped conduit pipe caused flooding in their electrical room, it meant thinking fast and relocating quickly. On…
December saw the addition of another new client for the Lender*VP Collections team at CU*Answers. The Michigan-based credit union has been looking for options to improve collection efforts while maintaining quality and control. “Control is one of the many benefits clients get when using Lender*VP for collections,” said Jerry Collins, collections manager. “We follow the…
In 2017, the Lender*VP Collections team set a goal of reaching 127,000 accounts managed. The team far exceeded the goal by reaching over 175,00 contacts made with members. “We have gotten more efficient and better trained at what we do and the results prove it,” stated Jerry Collins, collections manager. “We will continue to provide…
In a letter sent to Xtend stockholders, Liz Winninger, Xtend’s CEO, announced that it has issued its fourth stock dividend in four years. The CUSO’s fiscal year, which ended on September 30, included record-setting performances in total sales, year-on-year revenue growth and transactions across all of its volume-centric brands. In the letter to owners, Winninger…
CU*Answers, the 100% credit union-owned cooperative CUSO, recently announced that it is now offering 126 different generic marketing campaigns for free available via the CU*Answers store. The CUSO decided to open its extensive vault of high quality digital marketing campaigns, allowing credit unions looking for low-cost solutions to digital marketing to compete. “We’ve been offering…
Xtend, a Grand Rapids-based credit union service organization, announced in early January that it would be rolling out a new contest software to help credit unions drive leads and connect with members on social media. The software is called OLLE, On-Line Lead Engine. Shortly after, Xtend inked its first contract with two Michigan based credit…
New year, new creative—starting in January 2018, the CU*Answers marketing team kicked off the brand new Cooperative Campaigns. Each month will feature a new set of marketing collateral that credit unions can purchase as a 12-month package for $2,500 or as individual campaigns for $250/month. The January creative features a home improvement promotion. The campaign materials…
CU*Answers is offering its clients a new solution this year: the Developer’s Help Desk (DHD). This initiative comes in response to clients’ do-it-yourself mentality. Many CU*Answers clients have expressed a wish to play a bigger role in the development of new tools within CU*BASE®, the data processor’s core-processing software. DHD allows clients to do just…