The CU*Answers SettleMINT EFT Team converted 967 credit card loans for Santee Cooper Credit Union to CU*BASE online credit card platform. Santee Cooper Credit Union, located in Moncks Corner, SC, brought their credit card portfolio in-house. “One benefit for credit unions moving to the online credit card platforms is that their members are allowed to…
The West-Michigan based cooperative CUSO, CU*Answers, recently announced that receptionist/ administrative assistant Lauren Kincaid has been promoted to a client service representative. VP of Client Service and Education Laura Welch-Vilker said, “We are excited to share Lauren’s positive attitude and determination with our clients. She will be a great asset to the Client Services and…
West Michigan-based cooperative CUSO CU*Answers recently announced that the Client Services and Education team has added another client services representative, Tia Stanfield. “With seven years of customer service experience, we are thrilled to welcome Tia to the Client Services and Education team here in Las Vegas,” said Manager Kasey Hawkins. “Tia feels that her biggest…
On June 22, 2022, speakers from CU*Answers were invited to participate in the annual CU*NorthWest Leadership Conference held this year in Spokane, WA to discuss services available to assist credit unions in daily network management and information security compliance. One such presentation, titled “Future Technology Advancements Require Modern Cybersecurity Measures”, focused on today’s emerging cyber…
West Michigan-based cooperative CUSO CU*Answers is pleased to announce the Client Services and Education team has added another client services representative to its roster. Rachel Almaguer has many years of customer service experience and will now offer CU*BASE® software support from the CUSO’s Innovation Center in Las Vegas, NV, where she has been a local…
The CU*Answers SettleMINT EFT team assisted Firefighters Credit Union located in Onalaska, WI, with starting up a credit card program in CU*BASE. “One benefit for credit unions having an online credit card program is that their members are allowed to make real time payments and disbursements via It’s Me 247 Online Banking to their credit card loans,”…
Cooperative CUSO CU*Answers recently congratulated MyUSA Credit Union on their updated website. The site design was completed by MyUSA with implementation of the design done by CU*Answers. The site includes a colorful menu, large rotating banners, quick access buttons, featured products, numbers showing how the credit union helps members, financial education, mobile app information, news,…
eDOC Innovations celebrated May with a music challenge “What’s Management Listening To?” for a good cause. We all love music, and eDOC used it as a fun way to connect with the management team. Surveys were sent out each Monday and members of the team were tasked to match which songs they thought each management…
The West Michigan-based cooperative CUSO CU*Answers is excited to announce new video additions to its OnDemand video library, where clients can train at their own convenience. CU*Answers is a launching point for multimedia information and education and OnDemand is just one of these options. Lani Lowing, Education Team Lead of Client Services and Education said,…
The Collections team at CU*Answers has offered virtual and in-person collections roundtable offerings for a few years now. “As CU*Answers continues to prosper in far western locations, many of the clients are not able to visit us geographically and with the changes to person to person contact over the last few years, we decided to…