The West-Michigan based cooperative CUSO, CU*Answers is pleased to announce that as of April 2018, Monica Fulgenzi, formerly with their SettleMINT team has joined the Client Services and Education team. In addition, as of May 2018, Jason Reed, formerly with their Quality Control team has also joined the Client Services and Education team. Laura Welch-Vilker,…
Companies want their marketing designs to tell stories about their brand, mission and accomplishments. In Xtend’s case, those stories needed a few “facelifts”. Xtend launched its new branding with new graphics, logos, print marketing, web pages, banners, business cards and much more all to achieve more brand cohesion and give the West Michigan CUSO an…
Xtend, a Grand Rapids-based CUSO, has announced its semi-annual Xtend Sales and Marketing Roundtable dates of August 6 & 7, 2018, which attracts marketing and sales professionals across the country. The event allows credit unions to participate in an intimate conversation with their peers, sharing best practices for marketing initiatives. The group discusses trends in…
Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, announced that it has added another credit union owner. $113M Affinity Credit Union, located in Des Moines, IA, purchased an ownership block of 200 shares to become the CUSO’s eighty-second owner. Xtend Board Chairman Mark Richter commented: “The board is pleased to welcome Affinity Credit Union…
The CU*Answers Conversion team converted 2,360 members for YS Federal Credit Union to the data processor’s CU*BASE® platform on May 1st, 2018. YS Federal, located in Yellow Springs, OH converted from the RCO platform.
eDOC Innovations took to the roads of Vermont during the first week of May to make its local community greener and cleaner. Vermont’s annual Green Up initiative draws 20,000 volunteers each year to clean up litter from 13,000 miles of Vermont roadside. It is the largest statewide volunteer event in Vermont and the only statewide…
West Michigan CUSO, Xtend, recently informed client credit unions about upcoming changes to its Member Reach program. Member Reach provides the opportunity to deliver regularly scheduled emails to credit union members, promoting products, welcoming new members to the credit union, informing members of milestones with their membership, about reward programs, and more. Previously, Member Reach…
CU*Answers reported that in its first year running the “Win the Lottery” program over forty employees across cuasterisk.com have participated. An outreach of the CU*Answers Writing team, the program pairs writers with subject matter experts across the network to move knowledge previously in the heads of seasoned employees into shared documentation resources. Participants in Win…
CU*Answers, the 100% credit union-owned, data processing CUSO, began delivering communications for a new series of Asterisk Intelligence webinars on Wednesday, May 2nd. These emails focused on SnapShot, a new time slice Query option for CU*BASE® users. An early preview of SnapShot was presented to attendees of the February Data Boot Camp, and the product…
CU*Answers, the 100% credit union-owned, data processing CUSO, recently made changes to the emails used to promote each month’s University courses. Prior to April 2018, these emails provided an overview of all courses that would be offered to clients during the upcoming month, with some exceptions like product demos or similarly-focused webinars. In an effort…