As part of the electronic Membership Application/Opening Product offering in CU*Answers online and mobile banking, Experian’s Precise ID® is embedded as a knowledge-based tool for identity authentication and fraud prevention. Last year in the U.S., more than 13 million individuals, roughly 1 in 25 people, were victimized by fraud. Experian’s Precise ID keeps the bad…
CU*Answers is evaluating the use of ID verification technology provided by DAON’s IdentityX platform, to enable a member to digitally verify their identity by uploading pictures of an identity document (driver’s license, passport, state ID, etc.) and a photo of themselves. This technology could be used in a variety of different products ranging from online…
Adoption of CU*Answers’ Multiple Authentication Convenience Options (MACO) mobile banking authentication product has been remarkable, and the increased number of users across client credit unions has pushed the existing environment to the edge of capacity. Through MACO, credit unions can offer up to four additional authentication options to the mobile app beyond traditional username and…
CU*Answers Network Services, a division of cooperative CUSO CU*Answers, continues its successful paid internship program. The experience benefits individuals looking to test the waters of a technology career and the CUSO’s Client Support and Operations team. Interns configure client workstations, core product update devices, and assist with daily processes, communication, and organization of the lab.…
CU*Answers announced that South Carolina-based Greenwood Municipal Federal Credit Union recently executed a contract to change its existing core data processing platform to the CU*Answers CU*BASE® system, the CUSO’s flagship solution. Over 6,800 Greenwood Municipal FCU members will be converted in November 2021. Greenwood Municipal FCU CEO Phil Heinlen said: “Greenwood Municipal decided as a…
CU*Answers today posted samples of prototype designs for its new Xpress Teller processing platform, in development now and scheduled to release in the spring of 2021. Created as an alternative to the CUSO’s full-featured CU*BASE® teller line posting tool, Xpress Teller is a result of the CUSO’s “Teller 3P” initiative which envisions three distinct teller…
CU*Answers, the 100% credit-union owned cooperative, recently announced the winner of its 2020 Debit Card contest. Contests are run quarterly for a two-month period as a way of gathering member email addresses or increasing enrollment in credit union services such as e-statements, bill pay, and debit cards. Contest enrollment is free to all CU*Answers credit…
CU*Answers announced its Developer’s Help Desk (DHD) the volume of custom requests being submitted and projects being completed remain high. During for the third fiscal quarter of 2020, 67 custom projects were fully completed, which represented over 3,300 programming hours. 87 custom project requests were submitted for the period, and increased the total custom requests…
CU*Answers Web Services recently announced that Affinity Credit Union (Des Moines, IA) has launched a new website. The site features a login for It’s Me 247 Online Banking, featured rates, a section for new members to join, featured links, a section focusing on their app, and links to shared branches and ATMs. Rounding out the…
In August, the Writing Team at CU*Answers sent its nineth “Remember This” email to clients. This monthly communication is designed to reignite interest in software implemented from prior CU*BASE releases. CU*BASE, CU*Answers’ core software solution, is implemented in two major and several minor releases each year. Because of the breadth of software implemented each year,…