CU*Answers continues to improve and enhance data center processing and has just completed the rollout of new systems for processing Collateral Protection Insurance (CPI) files for its clients. “This is a scheduled and cyclical process that has been slowly growing over time,” says Todd Underhill, Operations Manager. “As the overhead from this work began to climb, we naturally looked for ways to make our approach more effective as a part of our program to continually improve data center operations at CU*Answers.”

In this recent enhancement to CPI processing, the OpsEngine team added new vendor configurations, the ability to handle exceptions in processing, and increase the automation associated with CPI processing. “Previously, we had a large and increasing number of manual processes handled by our data center specialists,” explains Jeffrey Miller, OpsEngine Business Development Manager. “This represented both an increasing time commitment and a window for error that does not fit our production model. We have now automated nearly 300 additional processes, regained time resources, and have improved CPI process reporting to the production team.”

Miller added that this is part of an ongoing data center program that has seen a number of such improvements over the past year and will continue into the next fiscal year at CU*Answers.