As the Credit Union Industry braces for proposed changes in regulations to Courtesy Pay and the miscellaneous fees that come with processing member debits (checks, ATM, debit cards, ACH, credit cards, etc), CU*Answers is hard at work ensuring its software is flexible and capable of handling changing needs to assist credit unions with compliance. In
Xtend, Inc., a multi-owned cooperative CUSO headquartered in Grand Rapids, Michigan, announced that it has begun to take orders for the new CU*OverDrive marketing service which was announced this past summer. The CU*OverDrive brand is a collaborative effort that combines marketing, consulting, web services, programming, and direct member support from multiple business units of Xtend
CU*Answers’ collaborative collection service business continues to gain force as it adds two new credit unions to its client base. Aberdeen Federal Credit Union of Aberdeen, SD, and District Government Employees Federal Credit Union of Washington, D.C., have joined eleven other credit unions across the nation in utilizing CU*Answers, a 100% credit union-owned CUSO, for
CU*Answers, known for its enterprise CU*BASE system, has announced a recent partnership formed with iPay Technologies of Elizabethtown, Kentucky. CU*Answers will offer iPay’s turnkey PLUS bill payment and presentment solution under its CU*EasyPay! umbrella, providing its credit union clients with complementary solutions to choose from. Credit unions utilizing iPay’s PLUS solution will be able to
In a year when credit union participation is expected to be off, one Grand Rapids-based organization continues to prove that optimism and collaboration within the industry are alive and well. CU*Answers’ 5th Annual CEO Strategies Week held the week of November 9th drew in 50 credit union CEOs from across the country. According to the
As a result of a recent examination, CU*Answers is advising credit unions to evaluate controls put in place for member online banking access. The CUSO, headquartered in West Michigan, provides data processing services, as well as the integrated online banking solution, It’s Me 247.
CU*Answers is introducing a new online voting system with the CU*BASE 9.4 Software Release, allowing members to vote online in It’s Me 247 online banking.
CU*Answers continues to provide its credit unions with features embedded within its core processing system, CU*BASE, to assist them in remaining compliant in a strict regulatory environment. Some of the newest tools include two new Employee Security Audit Reports on the Auditing menu.
To comply with Red Flag requirements to monitor things like address changes, a new Red Flag monitoring feature has been added to CU*BASE. This tool provides alerts to both the credit union and the member when changes are made to a member’s personal information to provide an extra layer of security against fraudulent activity.
CU*BASE credit unions can offer “instant credit” on check deposits made at the teller line to selected members, similar to the manner that CU*BASE handles ATM deposits.