West Michigan-based core data processor, CU*Answers, recently announced that in compliance with NACHA Operating Rules, it had completed its annual ACH audit and the corresponding report for 2012. The CUSO added that the report was completed internally by an accredited ACH professional, and for quality control purposes was reviewed by the Crowe Horwath audit firm.…
CU*answers, the 100% credit union-owned CUSO, celebrated the new year on Friday, January 11, 2013, at The B.O.B. in downtown Grand Rapids, MI. Over 240 guests were in attendance, and enjoyed entertainment from the local band CoverStory. The team at CU*Answers continues to grow, which was shown with the number of staff and guests in…
CU*Answers announced another data mining dashboard was included in the Fall release of CU*BASE® GOLD revolving around the retention rates of both membership and sub-accounts. The release allows credit unions to understand the decay rates based upon the year the accounts are opened. The new dashboard was originally intended to provide credit union executives the…
With their Automated Reports & Queries feature, Cooperative CUSO CU*Answers makes it fast and easy for their clients to run monthly reports. Using this feature, clients can select to have their favorite reports print automatically on a monthly basis so that at the beginning of each month, all the reports they need are right there…
CU*Answers, a 100% credit union-owned CUSO, now offers their credit union clients a Web Chat feature in both It’s Me 247 online banking and in their credit union website. CU*Answers developed this tool with the desire to maximize both member service and marketing opportunities for their clients. With the Web Chat feature, credit unions can…
In 2012, CU*Answers, the 100% credit union-owned CUSO, encouraged credit unions to “Take Your Business Plan Viral.” The cooperative CUSO released a video in cooperation with Fulvew Productions that stresses the value of credit unions, but relates to the viewer how sometimes that value is lost to the members. As such, CU*Answers is challenging its…
CU*Answers, the West Michigan-based core data processor, announced that it is working on its Accounting Top Ten Projects for the 2012-2013 development year, initiated through a focus group with the CUSO’s top ten credit unions by asset size. Projects were nominated by the credit unions involved, and range from Automated Reports and Queries to Accounts…
Clients Make Over 500 Searches to Find Answers to Their Questions CU*Answers announced today the top ten questions most googled in their knowledgebase. These questions were searched for in the Answer Book, the CU*Answers knowledgebase, and were ranked according to the number of time clients searched for and viewed an answer. Over 500 searches were…
AuditLink has recently launched its’ fourth edition of their Network Compliance Teacher (NCT) magazine. NCT is a collaboration of compliance professionals that span coast to coast. Originally intended to be authored by CU*Answers clients, NCT 2013 goal is to open its pages beyond the CU*Answers client base and invite other firms that support the compliance…
CU*Answers, the 100% credit union-owned core data processor, recently published the latest version of its publication to credit unions, Remember This? The educational series provides clients with a look back at existing features on the core platform CU*BASE®, or from any of the many other services provided by the CUSO. In a fast paced industry,…